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    There is no substitute for providing professional, personable, and dedicated customer service. Offering a seamless customer journey all day, every day is essential for standing out in your industry and earning new opportunities.

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    Incident Management

    You shouldn’t have to sacrifice your customer experience just because things don’t go to plan. While you can’t always control when or if something goes wrong in your operations, with CallCare, you can minimise the impact this has on your business.

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    Streamline your operations and ensure maximum efficiency by managing your call volume. We answer your calls quickly, patching them through to the appropriate staff or taking messages to ensure you always know what is going on.

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    Take a closer look at some of our most popular off-the-shelf customer experience package solutions.

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  • Shaping Your Solution
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    Professional Services

    Capture more leads, reduce pressure on your staff and upscale your client experience. With our extensive experience working with a variety of professional services, we can tailor build a solution for your outsourcing needs.

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    Healthcare Services

    Not all outsourced providers are specialists in handling Healthcare enquiries, our outsourced solutions are built around you to handle peaks in demand across a multitude of platforms including calls, email, live chat and SMS.

    Healthcare Services
    Facilities Management

    From 24hr Helpdesk support to Emergency Engineer call outs, move forward with the confidence that your business, customers, and staff are fully protected. Our bespoke solutions are built with your business in mind.

    Facilities Management
    Ecommerce / E-tailers

    Make more sales, reduce internal pressures and upscale your customer experience. Our 24/7 outsourced contact centres are ready to support your customers at whatever time they need you.

    Ecommerce / E-tailers
  • Insights Hub
    Latest Insights
    Infographic News The Modern Recipe to Customer Success in the COVID-19 Era

    With regional lockdown restrictions designed to curb the spread of COVID-19 still...

    Read more
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    News Customer Service During COVID-19

    In order to stand the best chance of thriving, companies must utilise...

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    Customer Service During COVID-19 thumbnail image
    FAQs

    If there is anything you are unsure about or have a question you would like answered, please take a look at some of our most frequently asked questions.

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    • Shaping Your Solution
    • Specialist Solutions
      • Customer Services
        • Customer Service Lines
        • Outsourced Call Centre
        • Order Request Call Handling
        • Telephone Answering Service
        • Live Chat Outsourcing
      • Incident Management
        • 24hr Helpdesk Support Service
        • Disaster Recovery / Continuity
        • Emergency Engineer Callout
        • Incident Handling
        • Lone Worker Protection
      • Receptionist Services
        • Absence / Overflow Cover
        • Diary Management Service
        • Virtual Receptionist
        • Virtual Switchboard
    • Industries
      • Professional Services
      • Healthcare Services
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      • Meet the Team
    • Our Approach
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