Our emergency call-out support helps you provide a 24/7 rapid response to all customers

Whenever your customers have an emergency, you need quick and efficient solutions. Our operators triage your customer calls to ensure priority is given to the most pressing situations. And we can pass over all relevant information to your on-call engineers to have issues resolved as soon as possible.

At CallCare, we can help any business provide round-the-clock support to their customers. Our remote team can manage all the emergency calls you receive, taking the appropriate action quickly and ensuring effective resolutions for every caller.

 

We can separate emergency calls from general calls and escalate, where necessary, to the company representative. Available 24/7, we stay active even when you aren’t, and any messages left are promptly sent to you via email.

 

Our emergency call-out service is especially popular with property maintenance companies who have to fix faults at residential accommodation, elevator engineers who need to quickly respond to breakdowns, or any other business that has a duty of care to respond to emergencies.

Why do you need emergency call-out support?

1
Customer service

At CallCare, we are committed to helping you provide quick resolutions whenever your customers report an incident. Our managed call-out service means there is always someone available to speak to your customers, hold times are kept to a minimum, and they get a reliable, consistent, and efficient service no matter what.

2
Establish a positive reputation

No one wants to be known as a business who isn’t there when their customers need them. With your phone lines covered 24/7, you can establish yourself as a company who is on-hand to solve problems quickly. By solidifying your great reputation, you position yourself as a leader in the industry and are more likely to entice new customers.

3
Meet your SLAs

If your service level agreements require you to maintain a high level of cover, we make it significantly easier for you to reach it. Our dedicated, professional staff are committed to helping every customer no matter what issue they may have and keep you and your business true to its word.

Provide a reliable service

When time is of the essence, customers want a company that is reliable and consistent. At CallCare, we are always switched on, meaning your business can be too. With our trained operators on-hand all day, every day, any emergency calls can be resolved quickly and efficiently.

 

After taking the time to fully understand your business, we provide the same quality of care and support that you pride yourself on, serving as an extension of your business and upholding your excellent reputation.

 

Filtering the emergency calls from general enquiries, we maximise your efficiency and ensure every caller gets the dedicated attention and support they deserve.

Uphold your duty of care

For many organisations, they have a duty of care to their customers. More often than not, this duty of care extends to offering a 24/7 service.

 

CallCare helps you facilitate these services through a dedicated 24/7 emergency helpline for your customers. For emergency situations such as maintenance requests and engineering support, we ensure every call is resolved and the appropriate resolution is met in a timely manner.

 

All phone lines are manned by our fully trained operators who provide a sympathetic and helpful response to any customer emergency. Where necessary, we will locate the on-call professional to deal with the situation and provide timely relief for your customers.

Incident Management FAQs

Yes, we’re one of the few telephone answering outsourcing providers in the UK to be regulated by the Financial Conduct Authority (FCA).

No, it’s easy to get started straight away. We can provide you with a new telephone number and take your calls directly, or give you a unique code to divert calls to us during specific trading periods.

We take all necessary precautions to keep your data safe. We’re ICO regulated and GDPR compliant, conforming with the Data Protection Act of 1998. That means we’ll only use your information for the purposes you specify, and you’ll always remain in control of your data.

Yes, we can take calls for you at our UK call centres 24 hours a day, including bank holidays and weekends, and at no extra cost!

CallCare : Our Corporate Brochure

Download our corporate brochure to discover more about our service offering.

Download
Talk to our sales team

      View our Privacy Policy to see how we will use your data, or opt-in for ongoing communications from us.


Clients
Slater and Gordon
NHS
Chorley Council
amec
City University London
Morgan Sindall
Franchise Brands
TSG
SSE
People listening to presenter
24hr Helpdesk Support Service

Give your customers round-the-clock, dedicated support with a highly trained help desk team. We are available to work alongside your in-house teams to handle high call volumes or provide extra call handlers outside of office hours.

Learn more
Disaster Recovery / Continuity

When disaster strikes, maintaining efficient communication is essential to minimising disruption and keeping your customers supported. The financial and reputational damage from power shortages or unexpected downtime can be severe. At CallCare, we provide a seamless transition to our call centres should the need ever arise.

Learn more
Incident Handling

With operators who are skilled and experienced in incident handling, CallCare is there for your customers when they need it most. We analyse calls to assess severity, troubleshoot to find a quick solution, or if this is not possible, handover all the necessary information to your on-call personnel.

Learn more
Lone Worker Protection

It is your business’s responsibility to support your staff, especially if they work alone in high-risk situations. Our lone worker protection services maintain regular check-ins with your remote-working staff to guarantee their safety, offer support where necessary, and maintain full compliance with rules and regulations.

Learn more
Shaping our services around you

At CallCare, we understand that every business is different. Which is why we adopt a flexible, partnership approach. We take the time to fully understand your business, working together to identify efficient solutions to your unique problems. If you still aren’t sure what your business requires, start here.

Latest Insights
News Customer Service During COVID-19

In order to stand the best chance of thriving, companies must utilise...

Read more
Customer Service During COVID-19 thumbnail image
eBook News eBook – Building Consumer Confidence in the Post-Pandemic Era

Many businesses are now facing the challenge of adjusting their strategies and...

Read more
eBook – Building Consumer Confidence in the Post-Pandemic Era thumbnail image
Infographic Customer Service – Response Times : How Well do Rail Lines Conduct Themselves?

When it comes to customer service, there is often nothing worse than...

Read more
Customer Service – Response Times : How Well do Rail Lines Conduct Themselves? thumbnail image
Insights Hub

Our extensive experience and in-depth knowledge leave us well-versed in many different industries and sectors. Keep up to date with our regular insights to see how we can keep you competitive in your customer experience journey.

View our thoughts