Covering you in the event of absences or call overflow

Available whenever you need us, our operators are on-hand to pick up call overflow during peak periods or when members of your staff are absent or unavailable. Providing a smooth transition from your phone lines to ours, we offer a flexible solution that lets you handle the excess calls.

We know there are times when you need an extra pair of hands; it might be during an especially busy peak period or when you don’t have enough staff due to unplanned absences.

 

Even though situations like this can be outside of your control, customers will still expect a seamless, efficient, and premium service. Outsourced customer service through CallCare means you have someone to step in when you need support the most.

 

Companies are expected to operate outside of just the hours between 9 a.m. and 5 p.m. CallCare helps you to manage high call volumes, cover last-minute absences, or pick up the difference if calls are being missed internally.

Why outsource your absence/overflow cover?

1
Cost-efficient

At CallCare, we understand every business is different. That is why we are flexible in the solutions we offer. Whether you need consistent call centre support or just want the comfort of knowing we are on-hand if you need us, we work together to find the most cost-effective solution for you.

2
Strong customer service

Customer expectations are always increasing. They want everything done better, quicker, and more efficiently than ever before. By outsourcing customer service calls to CallCare, you can provide this premium service even during busy periods where it feels like the phones never stop ringing.

3
No missed opportunities

You never know when you will need more cover. Sick days and missing staff aren’t something you can always plan for. At CallCare, we give you the room to answer your calls even if you are understaffed. It means you don’t have to let your customer base down no matter how busy things get.

Every business is different

At CallCare, we firmly believe there is no one-size-fits-all approach to business. Meaning there is no one-size-fits-all solution for your customer service and customer experience management.

 

We adopt a partnership approach to working with clients, identifying the most effective, valuable, and cost-effective solution to ensure all calls are answered and dealt with in the best way possible.

 

We sit down with you to discuss the issues you commonly encounter – whether that is staff meetings keeping your internal team away from the phone, low staff numbers during busy periods, or anything else – and work together to find the most efficient solution.

Seamless transitions

If your offices are closed or calls aren’t answered during the day, your phones will seamlessly and automatically divert to CallCare’s outsourced call centre. When this happens, our experienced operators will take over, managing the calls, helping your customers, and taking messages.

 

There is no need to sacrifice on your customer experience because you are short-staffed or busy. Any messages we take will be waiting in your inbox, meaning it is easy to pick back up once your time frees up. And should a call be urgent or require an immediate response, the call will be immediately transferred as per your pre-agreed escalation procedure.

 

HR issues, staffing costs, international customers, and the ever-increasing need to always be available make CallCare’s services indispensable to any company that has a strong customer focus and a desire to stay one step ahead of their competitors.

Receptionist Services FAQs

Yes, we’re one of the few telephone answering outsourcing providers in the UK to be regulated by the Financial Conduct Authority (FCA).

No, it’s easy to get started straight away. We can provide you with a new telephone number and take your calls directly, or give you a unique code to divert calls to us during specific trading periods.

We take all necessary precautions to keep your data safe. We’re ICO regulated and GDPR compliant, conforming with the Data Protection Act of 1998. That means we’ll only use your information for the purposes you specify, and you’ll always remain in control of your data.

Yes, we can take calls for you at our UK call centres 24 hours a day, including bank holidays and weekends, and at no extra cost!

CallCare : Our Corporate Brochure

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Clients
Slater and Gordon
NHS
Chorley Council
amec
City University London
Morgan Sindall
Franchise Brands
TSG
SSE
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Diary Management Service

CallCare keeps you organised with cutting-edge diary management and work-booking system. Useful for managing workload and keeping on top of productivity, it is a flexible, professional solution to keep your business on track. Encouraging better cross-business communication, we make sure everyone stays on the same page.

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Virtual Receptionist

Our virtual receptionists are well-trained and will become a dedicated extension of your organisation. We work alongside our clients to decide on best practices and identify the most effective processes so every call is handled efficiently, professionally, and with no answering machines or frustrating hold music.

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Virtual Switchboard

Our virtual switchboard services ensure a smooth and professional customer journey, 24 hours a day. Our operators are always available to patch calls through to the relevant member of your team. Or, if this isn’t possible, they will take a message and email it directly to the intended recipient, maximising efficiency and maintaining the highest quality of service.

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Shaping our services around you

At CallCare, we understand that every business is different. Which is why we adopt a flexible, partnership approach. We take the time to fully understand your business, working together to identify efficient solutions to your unique problems. If you still aren’t sure what your business requires, start here.

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Our extensive experience and in-depth knowledge leave us well-versed in many different industries and sectors. Keep up to date with our regular insights to see how we can keep you competitive in your customer experience journey.

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