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Specialist Solutions Secretary & Receptionist Services Virtual Receptionist Services

Virtual Receptionist Services

Outsourced receptionists who understand your customers and represent your business

Our highly trained virtual receptionists will become a dedicated extension of your company. We’ll work closely with your team to find the best and most efficient processes, ensuring all calls to your business are answered quickly and professionally, and with no frustrating hold music or answering machines.

We all wish there were more hours in the day. Many businesses lack the time or resources needed to answer every call that comes their way. Even when they do, the pressure to be as efficient as possible can take its toll on the customer experience. That’s why at CallCare, we provide expert virtual office receptionists who are on-hand 24/7 to answer your calls and guarantee a premium service every time.

 

Getting to know your business is vitally important to us. We take a bespoke approach that saves you valuable time and keeps your customers satisfied. It’s a win win. We train all our online receptionists to the highest standards so that they take your calls confidently and blend in as part of your team. We thoughtfully match the right staff to the right accounts too, providing you with like-minded receptionists who reflect your business and are the perfect fit for your customers.

 

Our 24/7 virtual receptionist services are all about delivering the best possible customer experience while freeing your staff up to grow your business. Our operators can transfer calls to the relevant people or, if no one is available, we will pass on the message to ensure no opportunity is missed.

Why have a virtual receptionist?
1
No missed opportunities

We operate 24/7 virtual answering services, so you can rest assured we’re always on hand to answer your calls quickly and professionally. This means your team can focus on the day-to-day running of your company, confident in the knowledge that every enquiry will be answered promptly, dealt with appropriately, and reported back to you.

2
Maximum efficiency

Our call answering service virtual receptionists act as a middleman, transferring calls to the right people in your business. With the initial steps of the customer journey taken care of, your team can focus on the calls that are most relevant and valuable to them.

3
Premium customer experience

At CallCare, we’re passionate about enhancing customer experience. By outsourcing your calls to us, you can reduce hold times and improve overall satisfaction, helping to ensure that every customer has a positive experience.

A bespoke and tailored approach

We know that no two businesses are the same, which is why we take the time to work with you to create a bespoke virtual secretary service that reflects your company’s individual needs and values. We identify the unique problems you face and come up with solutions that deliver real business benefits and exceed expectations. This is part of the CallCare difference.

An extension of your business

Just because you are outsourcing your calls, this doesn’t mean that customer interactions should be any less authentic. And they won’t be when you come to us. We get under your skin to ensure we always reflect your business’s personality and values.

 

We are also committed to growing with your business, adapting our service and evolving with you. Wherever we can, we always look to increase the value we add to your company. This process is helped by our powerful reporting processes. We analyse data with care to ensure our virtual assistant services reflect our customers’ needs and expectations.

Receptionist Services FAQs

A virtual receptionist is someone who answers calls and handles clients on behalf of your company from an offsite location. They perform similar tasks as an in-house receptionist, but they work for an outsourced agency.

Virtual receptionists can perform a wide range of tasks, including answering calls either as your permanent first port of call, or only during certain hours or when your employees are busy. They can provide callers with information, transfer incoming calls to the relevant people in your business, take messages and relay them to the relevant members of staff, schedule appointments and more.

Setting up a call answering service with CallCare is easy. You don’t need special software or equipment. We can give you a new telephone number that allows us to take your calls directly, or we can provide you with a unique code that you can use to divert calls to us during certain trading periods. Find out more about how to get started using our service by contacting us today.

Although the descriptions may sound similar, virtual assistants and virtual receptionists perform very different roles. Virtual receptionists are there to support your customers, whereas virtual assistants typically offer direct support to you and other people in your business. Unlike virtual receptionists, virtual assistants rarely interact with customers.

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Overflow Call Handling Service

Available whenever you need us, our operators are on-hand to pick up call overflow during peak periods or when members of your staff are absent or unavailable. Providing a smooth transition from your phone lines to ours, we offer flexible overflow call handling services.

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Diary Management System

CallCare keeps you organised with a cutting-edge diary management and work-booking system. Useful for managing workload and keeping on top of productivity, it is a flexible, professional solution to keep your business on track. Encouraging better cross-business communication, we make sure everyone stays on the same page.

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Virtual Switchboard

Our virtual switchboard services ensure a smooth and professional customer journey, 24 hours a day. Our operators are always available to patch calls through to the relevant member of your team. Or, if this isn’t possible, they will take a message and email it directly to the intended recipient, maximising efficiency and maintaining the highest quality of service.

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Shaping our services around you

At CallCare, we understand that every business is different. Which is why we adopt a flexible, partnership approach. We take the time to fully understand your business, working together to identify efficient solutions to your unique problems. If you still aren’t sure what your business requires, start here.

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Knightsbridge,
London,
SW1X 7LY

Telephone: 0345 055 8444

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