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Specialist Solutions Secretary & Receptionist Services Virtual Receptionist Services

Virtual Receptionist Services

Outsourced receptionists who understand your customers and represent your business

Our virtual receptionists are well-trained and will become a dedicated extension of your organisation. We work alongside our clients to decide on best practices and identify the most effective processes so every call is handled efficiently, professionally, and with no answering machines or frustrating hold music.

We all wish there were more hours in the day. Many businesses lack the time or resources to answer every call that comes their way. Even when they do, they can end up sacrificing on customer experience in favour of staying efficient. That’s why CallCare provides high-quality virtual receptionists who are on-hand 24/7 to answer your calls and guarantee a premium service every time.

 

Our focus is on getting to know your business. We create a bespoke approach that saves you time and improves the customer journey. We train all our reception staff to the highest standards, enabling them to take your calls confidently and become a seamless extension of your team. We thoughtfully match the right staff to the right accounts, providing you with like-minded receptionist staff who reflect your business and are well-suited to your customer base.

 

Through our virtual receptionist services, we work hard to ensure maximum efficiency for your business. Our operators can transfer calls to the relevant departments or, if no one is available, we pass on the message to ensure no opportunity is missed.

Why have a virtual receptionist?

1
No missed opportunities

We are on-hand 24/7 to answer your calls quickly and professionally. Your team can focus on daily operations, confident in the knowledge that every enquiry is answered efficiently, dealt with appropriately, and reported back to you.

2
Maximum efficiency

We work as an extension of you, acting as a middleman to transfer calls to the right people in the right departments. With the initial steps of the customer journey taken care of, your staff reserve their time for the calls that are most relevant and valuable to them.

3
Premium customer experience

At CallCare, we believe that customer experience is essential to any business. By outsourcing your calls to us, you can reduce hold times and improve overall satisfaction, ensuring every customer has a positive experience.

A bespoke and tailored approach

No two businesses are the same. Which is why we take the time to work alongside our clients to create a bespoke and tailored receptionist service that reflects the individual needs and values of your business. We identify the unique problems you face and establish personalised solutions that achieve results and exceed expectations.

 

Drawing on our extensive experience and knowledge, we put reception systems and processes in place that maximise your business’s efficiency and ensure your customers are receiving a professional and premium service every time.

 

We promptly get your customers to the relevant department or member of staff, minimising wait times or time wasted. Where necessary, we also take and pass on messages to keep you organised, in the know, and providing a seamless customer service.

An extension of your business

Our trained receptionist staff become a valuable extension of your business. We get under your skin to ensure we are always reflecting the personality and values of your business. Just because you are outsourcing your calls does not mean they should be any less authentic.

 

We are also committed to growing with your business, adapting our service and evolving with you. Wherever we can, we always look to increase the value we add to your organisation. With our powerful reporting, we can analyse data to ensure our receptionist services are reflective of the expectations of your customers.

Receptionist Services FAQs

Yes, we’re one of the few telephone answering outsourcing providers in the UK to be regulated by the Financial Conduct Authority (FCA).

No, it’s easy to get started straight away. We can provide you with a new telephone number and take your calls directly, or give you a unique code to divert calls to us during specific trading periods.

We take all necessary precautions to keep your data safe. We’re ICO regulated and GDPR compliant, conforming with the Data Protection Act of 1998. That means we’ll only use your information for the purposes you specify, and you’ll always remain in control of your data.

Yes, we can take calls for you at our UK call centres 24 hours a day, including bank holidays and weekends, and at no extra cost!

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Clients
Slater and Gordon
NHS
Chorley Council
amec
City University London
Morgan Sindall
Franchise Brands
TSG
SSE
Balfour Beatty
Leep Utilities
SSP
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Overflow Call Handling Service

Available whenever you need us, our operators are on-hand to pick up call overflow during peak periods or when members of your staff are absent or unavailable. Providing a smooth transition from your phone lines to ours, we offer a flexible solution that lets you handle the excess calls.

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Diary Management System

CallCare keeps you organised with cutting-edge diary management and work-booking system. Useful for managing workload and keeping on top of productivity, it is a flexible, professional solution to keep your business on track. Encouraging better cross-business communication, we make sure everyone stays on the same page.

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Virtual Switchboard

Our virtual switchboard services ensure a smooth and professional customer journey, 24 hours a day. Our operators are always available to patch calls through to the relevant member of your team. Or, if this isn’t possible, they will take a message and email it directly to the intended recipient, maximising efficiency and maintaining the highest quality of service.

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Shaping our services around you

At CallCare, we understand that every business is different. Which is why we adopt a flexible, partnership approach. We take the time to fully understand your business, working together to identify efficient solutions to your unique problems. If you still aren’t sure what your business requires, start here.

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CallCare

Twenty One
Knightsbridge,
London,
SW1X 7LY

Telephone: 0345 055 8444

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