Customer Services & CX Management

There is no substitute for providing professional, personable, and dedicated customer service. Offering a seamless customer journey all day, every day is essential for standing out in your industry and earning new opportunities.

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A dedicated, 24/7 team to support your customers and business

Becoming a valuable extension of your brand, our highly skilled CX consultants can guarantee a seamless customer experience, providing a quality, one-of-a-kind service all day, every day.

Incident Management Services

You shouldn’t have to sacrifice your customer experience just because things don’t go to plan. While you can’t always control when or if something goes wrong in your operations, with CallCare, you can minimise the impact this has on your business.

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Move forward with the confidence and security that your business, customers, and staff are fully protected

Business is largely uncertain and unpredictable. But at CallCare, our outsourced call centres are ready to support you whenever emergencies arise, letting you handle those surprising moments with ease.

Secretary & Receptionist Services

Streamline your operations and ensure maximum efficiency with our business call answering service. We answer your calls quickly, patching them through to the appropriate staff or taking messages to ensure you always know what is going on.

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Maximise internal efficiency and ensure your customer service never has to suffer

Answering calls in-house can prove costly to your internal team’s time and productivity. At CallCare, we maximise efficiency in your business through our professional, remote receptionist and secretary services.


We understand that receptionists are often the first point of contact potential clients have with your business so it’s important to make the right impression. With our reception services, you can trust that all interactions will be handled with the utmost professionalism and care.


We take the time to learn about your business and its processes so that we can cater our services to you, ensuring your clients benefit from a frictionless experience. With CallCare, your customers will never be frustrated by long hold times or automated messages. Our highly responsive agency receptionists are real people that are trained to provide your clients with top-tier customer service.

Shaping our services around you

At CallCare, we understand that every business is different. Which is why we adopt a flexible, partnership approach. We take the time to fully understand your business, working together to identify efficient solutions to your unique problems. If you still aren’t sure what your business requires, start here.