24/7 support for your customers and your staff

Move forward with the confidence and security that your business, customers, and staff are fully protected.

With operators who are skilled and experienced in handling complex and high priority calls and situations, CallCare is there for your customers when they need it most. We analyse calls to assess severity, troubleshoot to find a quick solution, or if this is not possible, handover all the necessary information to your on-call personnel.

 

When a call comes in, it is quickly routed to an experienced operator who will follow a bespoke framework that has been specifically created for your individual requirements. They will triage the call, assessing its severity, troubleshoot any issues to identify a quick solution and extract all the necessary pieces of information to pass over.

 

With a wide array of situations which may occur within the Facilities Management sector, CallCare are best placed to react to any situation, whether it may simply be handling your overflows calls or providing an escalation process built around your business needs.

Why outsource your customer services?


Peace of mind

Our incident management services are about providing a sense of security. That no matter what, your business, customers, and staff are protected, supported, and receiving the assistance they need. This allows you to focus on core operations and business development, confident that everything else will run smoothly.


Full compliance

When it comes to staff safety, security, and client service-level agreements, compliance is mandatory, not an optional extra you turn on and off when you wish. At CallCare, we ensure you are operating with full compliance, meeting all regulatory requirements, and not putting your business under any risk.


Consistency

No matter what, your customers will expect a high level of support and availability from your business. Should you experience any disruption or emergencies, we make sure your customer service continues as normal, offering the professionalism, dedication, and knowledge that your customers have come to expect from your team.

Emergency Engineer Callout

Whenever your customers have an emergency, you need quick and efficient solutions. Our operators triage your customer calls to ensure priority is given to the most pressing situations. And we can pass over all relevant information to your on-call engineers to have issues resolved as soon as possible.

 

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24hr Helpdesk Support Service

Give your customers round-the-clock, dedicated support with a highly trained help desk team. We are available to work alongside your in-house teams to handle high call volumes or provide extra call handlers outside of office hours.

 

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Operators Working In A Call Centre.
Virtual Switchboard

Our virtual switchboard services ensure a smooth and professional customer journey, 24 hours a day. Our operators are always available to patch calls through to the relevant member of your team. Or, if this isn’t possible, they will take a message and email it directly to the intended recipient, maximising efficiency and maintaining the highest quality of service.

 

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CallCare : Our Corporate Brochure

Download our corporate brochure to discover more about our service offering.

Our Corporate Brochure
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Clients
Slater and Gordon
NHS
Chorley Council
amec
City University London
Morgan Sindall
Franchise Brands
TSG
SSE
Balfour Beatty
Leep Utilities
SSP
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Professional Services

Capture more leads, reduce pressure on your staff and upscale your client experience.

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Healthcare Services

Outsourced reception and overflow to handle peaks in demand across a multitude of platforms including calls, email, live chat and SMS.

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Ecommerce / E-tailers

Make more sales, reduce internal pressures and upscale your customer experience.

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Insights Hub

Our extensive experience and in-depth knowledge leave us well-versed in many different industries and sectors. Keep up to date with our regular insights to see how we can keep you competitive in your customer experience journey.

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