Outsource your customer service management to offer 24/7, in-depth support

Give your customers round-the-clock, dedicated support with a highly trained help desk team. We are available to work alongside your in-house teams to handle high call volumes or provide extra call handlers outside of office hours.

Whether you need CallCare to manage out of hours calls, provide critical daytime overflow, or help with your disaster recovery, we allow your business to always stay switched on.

 

Our help desk support team will be extensively trained to replicate your current processes. We work alongside you to identify and implement changes to make your operations more valuable and efficient. By outsourcing to CallCare, you receive a dedicated, highly trained team to increase your service levels and provide your customers with constant support. If your customers are awake, we are too.

 

With significant cost savings when compared to operating your own full-time team, outsourcing to our 24/7 help desk maximises efficiency, better manages workloads, and ensures you are always going above and beyond for your customers.

Why outsource to offer a 24-hour service?

1
Lower costs

Freeing you of the additional costs associated with employing more staff or training up an existing team, our complete 24-hour telephone answering service seamlessly assimilates with your existing help desk team. You get the quality staff you need without dedicating your own time and resources to finding someone else for your operations.

2
Reduce hold times

The CallCare team is always on-hand to pick up your calls. With a large number of highly skilled operators, we are well-equipped to handle your calls and assist as and when you need us. Between your help desk and our own, you can significantly reduce the time your customers spend waiting on hold and eliminate answering machines altogether.

3
Seamless integration

Our in-house IT team makes sure our systems work in perfect synchronisation with your own for one seamless and straightforward service. Effortlessly transfer from operating through your help desk to our external one whenever demand picks up or when you close for the day. With minimal hassle and no downtime, we create a tailored solution to improve your customer journey.

Better meet customer expectations

Increasingly, we are seeing customers expecting more from the businesses they work with. With so much choice and competition out there, it is up to us as businesses to exceed expectations and secure our share of the market.

 

At CallCare, we hold a great amount of industry experience and expertise. We draw on our insight, knowledge, and best practices to allow your business to outperform its competitors.

 

Our 24/7 call centre support ensures every customer demand is met, leaving no room for your disappointment or dissatisfaction.

 

On average, our typical help desk support call flow answers your calls within ten seconds. After going through a series of questions and set processes that are specified by you and made in collaboration with our own expertise, we will either resolve the issue ourselves, escalate the call, or send a real-time incident report.

Offer a premium service

All our operators that work on your account will become an extension of your brand, offering the insight and expertise necessary to effectively manage every call. We strive for maximum quality and efficiency, taking the time to fully understand your business and incorporate your personality and values into everything we do.

 

We develop an ongoing partnership approach in which we work together to achieve the best results for your business, using data-driven insights and reporting to inform our decision-making and maximise your success.

 

By helping you become more efficient and offer a competitive customer service, we enable you to build a solid reputation for your business, one in which you benefit from ongoing customer satisfaction, retention, and increased acquisition.

Incident Management FAQs

Yes, we’re one of the few telephone answering outsourcing providers in the UK to be regulated by the Financial Conduct Authority (FCA).

No, it’s easy to get started straight away. We can provide you with a new telephone number and take your calls directly, or give you a unique code to divert calls to us during specific trading periods.

We take all necessary precautions to keep your data safe. We’re ICO regulated and GDPR compliant, conforming with the Data Protection Act of 1998. That means we’ll only use your information for the purposes you specify, and you’ll always remain in control of your data.

Yes, we can take calls for you at our UK call centres 24 hours a day, including bank holidays and weekends, and at no extra cost!

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Clients
Slater and Gordon
NHS
Chorley Council
amec
City University London
Morgan Sindall
Franchise Brands
TSG
SSE
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Disaster Recovery / Continuity

When disaster strikes, maintaining efficient communication is essential to minimising disruption and keeping your customers supported. The financial and reputational damage from power shortages or unexpected downtime can be severe. At CallCare, we provide a seamless transition to our call centres should the need ever arise.

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Emergency Engineer Callout

Whenever your customers have an emergency, you need quick and efficient solutions. Our operators triage your customer calls to ensure priority is given to the most pressing situations. And we can pass over all relevant information to your on-call engineers to have issues resolved as soon as possible.

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Incident Handling

With operators who are skilled and experienced in incident handling, CallCare is there for your customers when they need it most. We analyse calls to assess severity, troubleshoot to find a quick solution, or if this is not possible, handover all the necessary information to your on-call personnel.

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Lone Worker Protection

It is your business’s responsibility to support your staff, especially if they work alone in high-risk situations. Our lone worker protection services maintain regular check-ins with your remote-working staff to guarantee their safety, offer support where necessary, and maintain full compliance with rules and regulations.

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Shaping our services around you

At CallCare, we understand that every business is different. Which is why we adopt a flexible, partnership approach. We take the time to fully understand your business, working together to identify efficient solutions to your unique problems. If you still aren’t sure what your business requires, start here.

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Our extensive experience and in-depth knowledge leave us well-versed in many different industries and sectors. Keep up to date with our regular insights to see how we can keep you competitive in your customer experience journey.

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