Offer exceptional customer service 24/7

Always be available to your customers with our 24/7 customer service lines. In competitive industries, a premium, consistent service is what really sets you apart. Our operators get to know your business to ensure they always reflect your personality, commitment, and values.

Excellent customer service is key to any successful business. Particularly in the UK’s service-led economy, customers need to feel supported, valued, and cared for by the companies they associate themselves with.

 

An integral part of customer retention is in the care and service you provide to your customers. If you offer a premium, consistent service, they are likely to use you again and again. But if your customer service is lacking, they will just move over to your competition.

 

There is also a big premium on businesses availability. More and more, consumers expect round-the-clock customer care and support. But increasing customer expectations cannot always be maintained within your organisation. At CallCare, we can support your customer service team by ensuring all service calls are answered promptly and dealt with in a friendly, approachable manner.

Why outsource your customer service lines?

1
Increase customer satisfaction

Our operators are customer service experts, drawing on their vast knowledge of your business to assist callers with every enquiry. We are switched on 24/7, always available and happy to help. By providing a better customer experience, you can retain more customers in the long-term and increase your chances of customer acquisition through word-of-mouth recommendations.

2
Save yourself time

Customer service calls can serve as a distraction from core operations. But they might be essential calls that you can’t afford to miss; it is a Catch-22. With customer service outsourcing, you allow yourself to focus on what truly matters. Whether it is new business development or evolving your services, CallCare gives you the gift of more time.

3
Offer consistency

We cannot stress enough the importance of consistency in customer service. Every single call should be met with the same level of friendliness, care, and professionalism. Our operators are highly skilled and trained, dedicated to going above and beyond to exceed yours and your customers’ expectations. Your business is practically their business.

Customer experience

A negative customer experience can prove detrimental to any business. But with CallCare, you never have to worry about your customers getting frustrated by an engaged line, automated messages, hold music, or worst of all, no response altogether.

 

Your calls are answered by a professional and friendly operator with no discernible difference to your own staff. Call centre outsourcing means we can deal with customer issues directly and find resolutions without having to involve your already busy team. Your customers get a premium customer service while your team can focus on business development and core operations.

 

All our operators are trained in interpersonal communication skills and can deal with customer enquiries respectfully, confidentially, and effectively. In addition, our interpreter services allow us to manage international calls where English isn’t the caller’s first language.

We uphold the highest standards

You can rest assured that anything tackled by CallCare on your behalf will reflect the values and commitment of your business. We work closely with our clients to ensure we have the full picture and can draw on this insight and knowledge to provide an unparalleled customer service.

 

We proudly maintain long-standing relationships with clients, which means our staff are fully informed, committed to your business, and maintain a personal stake in your success and growth. Our powerful reporting means you stay firmly in the loop of what is happening across your business and arms us with the data we need to guarantee we are always moving your business in the right direction.

Customer Services FAQs

Yes, we’re one of the few telephone answering outsourcing providers in the UK to be regulated by the Financial Conduct Authority (FCA).

No, it’s easy to get started straight away. We can provide you with a new telephone number and take your calls directly, or give you a unique code to divert calls to us during specific trading periods.

We take all necessary precautions to keep your data safe. We’re ICO regulated and GDPR compliant, conforming with the Data Protection Act of 1998. That means we’ll only use your information for the purposes you specify, and you’ll always remain in control of your data.

Yes, we can take calls for you at our UK call centres 24 hours a day, including bank holidays and weekends, and at no extra cost!

CallCare: Our Corporate Brochure

Download our corporate brochure to discover more about our service offering.

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Clients
Slater and Gordon
NHS
Chorley Council
amec
City University London
Morgan Sindall
Franchise Brands
TSG
SSE
People discussing strategy
Outsourced Call Centre

We work with your business to find tailored call solutions to suit your business’s individual needs. By supporting your customer service team, we free up your staff’s time to focus on core operations while ensuring your customers still receive the very best service.

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Order Request Call Handling

Support marketing and advertising campaigns with efficient, separate order request lines. CallCare collects the data you need to make informed decisions on future campaigns and can fulfil orders and share relevant information to maximise your internal efficiency.

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Telephone Answering Service

Whether you need someone to handle general enquiries, want support outside of office hours, or need assistance when you have a higher volume of calls, our bespoke telephone answering service helps you maintain a customer-first approach.

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Live Chat Outsourcing

In a modern, technological world, customers want instant access to, and support from, the businesses they use. By incorporating a professional live chat feature onto your website, you can reduce call volume and support your customers in real-time.

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Shaping our services around you

At CallCare, we understand that every business is different. Which is why we adopt a flexible, partnership approach. We take the time to fully understand your business, working together to identify efficient solutions to your unique problems. If you still aren’t sure what your business requires, start here.

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Insights Hub

Our extensive experience and in-depth knowledge leave us well-versed in many different industries and sectors. Keep up to date with our regular insights to see how we can keep you competitive in your customer experience journey.

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