An outsourced call centre that truly reflects your business

Whether you need someone to handle general enquiries, want support outside of office hours, or need assistance when you have a higher volume of calls, our bespoke telephone answering service helps you maintain a customer-first approach.

At CallCare, we offer a professional and efficient telephone answering service that ensures you don’t miss important calls, your internal processes stay efficient, and your customers receive an unparalleled service on every call.

 

We realise your time is valuable, which is why we quickly filter out any cold callers, redirect customer calls to the appropriate department or team member, and take messages for you if you can’t take a call.

 

Our telephone answering services are an excellent way to better manage your workload and make sure your team is always equipped to handle the incoming call volume. As an extension of your operations, we help you stay on top of your incoming calls, even when you become exceedingly busy. Fewer calls go unanswered, less messages are lost, and your productivity thrives.

Why outsource your telephone answering?

1
Flexibility

At CallCare, we offer flexible solutions depending on your business’s current needs. Whether you want to outsource entirely or have us on standby to manage any overflow or busy periods, we partner with you to build the most efficient and beneficial solution.

2
Triage your calls

Our operators triage all incoming calls to ensure the most urgent are prioritised first and no emergencies are left without a resolution. With CallCare taking over the initial stages of each call, your team only needs to step in when we require your direct intervention.

3
Always be open

We operate 24/7, 365 days a year, meaning your business never has to sacrifice on service. By outsourcing to us, you can always be there to assist your customers. Be a constant, unwavering support for your customers in every circumstance.

Prioritise the customer journey

Customer experience management is a priority for any business. If customers don’t enjoy working with your brand, they will quickly look elsewhere. By outsourcing to CallCare, your customers benefit from a professional and efficient service that doesn’t involve answering machines, long hold times, or rushed customer service.

 

We bring our own experience and expertise to offer guidance and support on following best practice and creating the most effective solution for your unique business needs. Together, we identify what works, doesn’t work, or areas that could be improved to ensure more satisfied customers. We forge ongoing partnerships and are committed to providing the very best service to your customers. Our operators take the time to fully understand and immerse themselves in your business, meaning they can provide the most valuable and quality service to every caller.

 

With international business relations common in today’s world, answering calls from other time zones lets you provide a quality service to all your customers, no matter where they are. This boosts your customer satisfaction and means you can receive your messages promptly without needing to hire round-the-clock staff.

Saving you time and money

Our telephone answering service is about saving you time. Endless phone calls can slow down your daily operations, distracting your team from the tasks that matter most.

 

If you fully outsource to CallCare, each call will be answered in a professional and friendly manner by our team of trained receptionists. Calls can then be directed to your team or we can take messages when needed. We allow you to maintain a high level of customer service which is sure to impress your customers while freeing up your time to focus on core business development and growth.

 

Our service is also flexible and will be tailored to your exact specifications, meaning we work together to ensure you are getting the exact support you need. By outsourcing to us, you remove the need to hire extra or temporary staff to cover your phones in the event of absences or busy periods. Instead, we provide a practical and efficient service that means you are always covered.

Customer Services FAQs

Yes, we’re one of the few telephone answering outsourcing providers in the UK to be regulated by the Financial Conduct Authority (FCA).

No, it’s easy to get started straight away. We can provide you with a new telephone number and take your calls directly, or give you a unique code to divert calls to us during specific trading periods.

We take all necessary precautions to keep your data safe. We’re ICO regulated and GDPR compliant, conforming with the Data Protection Act of 1998. That means we’ll only use your information for the purposes you specify, and you’ll always remain in control of your data.

Yes, we can take calls for you at our UK call centres 24 hours a day, including bank holidays and weekends, and at no extra cost!

CallCare : Our Corporate Brochure

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Clients
Slater and Gordon
NHS
Chorley Council
amec
City University London
Morgan Sindall
Franchise Brands
TSG
SSE
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Customer Service Lines

Always be available to your customers with our 24/7 customer service lines. In competitive industries, a premium, consistent service is what really sets you apart. Our operators get to know your business to ensure they always reflect your personality, commitment, and values.

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Outsourced Call Centre

We work with your business to find tailored call solutions to suit your business’s individual needs. By supporting your customer service team, we free up your staff’s time to focus on core operations while ensuring your customers still receive the very best service.

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Order Request Call Handling

Support marketing and advertising campaigns with efficient, separate order request lines. CallCare collects the data you need to make informed decisions on future campaigns and can fulfil orders and share relevant information to maximise your internal efficiency.

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Live Chat Outsourcing

In a modern, technological world, customers want instant access to, and support from, the businesses they use. By incorporating a professional live chat feature onto your website, you can reduce call volume and support your customers in real-time.

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Shaping our services around you

At CallCare, we understand that every business is different. Which is why we adopt a flexible, partnership approach. We take the time to fully understand your business, working together to identify efficient solutions to your unique problems. If you still aren’t sure what your business requires, start here.

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Our extensive experience and in-depth knowledge leave us well-versed in many different industries and sectors. Keep up to date with our regular insights to see how we can keep you competitive in your customer experience journey.

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