0345 055 8444

Healthcare Services

Patient contact support solution

Outsourced reception, medical answering service, and overflow phone calls processing service to handle peaks in demand across a multitude of platforms including calls, email, live chat and SMS.

A highly experienced healthcare call answering service

Not all outsourced providers are specialists in handling healthcare enquiries and understanding the delicate challenges and internal procedures. Medical data and health services are highly confidential, so they need to be in the hands of those with proper training and accreditation.

At CallCare we started out life as an emergency telephone answering service and have since expanded with Healthcare industry remaining a core part of our solutions. We offer medical telephone answering service to healthcare clinics, dentists, and healthcare clients.

 

We are on the phone waiting for clients 24/7

The need for medical services are often unpredictable. Our 24/7 outsourced call centres offer seamless communication and are ready to support your patients whenever they need you. This may just be for peak daytime hours or additional campaigns and uncertain times.

We connect callers to proper medical practices or professionals any time of the day. In that way, we promote a more positive patient experience and better patient satisfaction.

Why outsource your patient support services?

Business flexibility

At CallCare, we offer flexible solutions depending on your business’ current needs. Whether you want to outsource certain requirements entirely or have us on standby to manage any overflow or busy periods, we partner with you to build the most efficient and beneficial solution.


Improved efficiency

By taking over your reception and appointment lines, CallCare allows your team to focus on daily operations. You can focus on core tasks, safe in the knowledge that your reception lines are being well-managed. Therefore, you can provide a great service without sacrificing patient care.


Cost-efficient

We understand every business is different. That is why we are flexible in the solutions we offer. Whether you need consistent call centre support or just want the comfort of knowing we are on-hand if you need us, we work together to find the most cost-effective solution for you. We will have a virtual receptionist package that fits your needs and still allows you to provide fantastic service.

Operators Working In A Call Centre.

Virtual Receptionist

Our friendly receptionists are well-trained in telephone calls, appointment scheduling, call transfers and providing a high standard service, and will become a dedicated extension of your organisation. We work alongside our clients to decide on best practices and identify the most effective processes so every call is handled efficiently, professionally, and with no answering machines or frustrating hold music.

 

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Diary Management Services and Appointment Booking

CallCare keeps you organised with cutting-edge diary management and work-booking system. Useful for managing workload and keeping on top of productivity, it is a flexible, professional solution to keep your business on track. Encouraging better cross-business communication, we make sure everyone stays on the same page.

 

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Absence / Overflow Telephone Answering Service

Available whenever you need us, our operators are on-hand to pick up call overflow during peak periods or when members of your staff are absent or unavailable. Providing a smooth transition from your phone lines to ours, we offer a flexible solution that lets you handle the excess calls.

 

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Outsourced Call Handling for GPs
CallCare: Our Health Care Brochure

Get to know our tailored Healthcare solutions and learn more about our service offerings.

Download Our Health Care Brochure
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amec
City University London
Morgan Sindall
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TSG
SSE
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Leep Utilities
SSP
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CallCare

Twenty One
Knightsbridge,
London,
SW1X 7LY

Telephone: 0345 055 8444

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