Patient contact support solution

Outsourced reception and overflow to handle peaks in demand across a multitude of platforms including calls, email, live chat and SMS.

Not all outsourced providers are specialists in handling Healthcare enquiries and understanding the delicate challenges and internal procedures. At CallCare we started out life as an emergency telephone answering service and have since expanded with Healthcare remaining a core part of our solutions.

 

Our 24/7 outsourced call centres are ready to support your patients whenever they need you. This may just be for peak daytime hours or additional campaigns and uncertain times.

 

Even though changing situations can be outside of your control, patients still expect a seamless, efficient, and helpful service, especially throughout times when they need reassuring most. Outsourced patient support service through CallCare means you have someone to step in when you and your patients need support the most.

Why outsource your patient support services?


Flexibility

At CallCare, we offer flexible solutions depending on your business’ current needs. Whether you want to outsource certain requirements entirely or have us on standby to manage any overflow or busy periods, we partner with you to build the most efficient and beneficial solution.


Improved efficiency

By taking over your reception and appointment lines, CallCare allows your team to focus on daily operations. You can focus on core tasks, safe in the knowledge that your reception lines are being well-managed.


Cost-efficient

We understand every business is different. That is why we are flexible in the solutions we offer. Whether you need consistent call centre support or just want the comfort of knowing we are on-hand if you need us, we work together to find the most cost-effective solution for you.

Operators Working In A Call Centre.
Virtual Receptionist

Our virtual receptionists are well-trained and will become a dedicated extension of your organisation. We work alongside our clients to decide on best practices and identify the most effective processes so every call is handled efficiently, professionally, and with no answering machines or frustrating hold music.

 

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Diary Management Services

CallCare keeps you organised with cutting-edge diary management and work-booking system. Useful for managing workload and keeping on top of productivity, it is a flexible, professional solution to keep your business on track. Encouraging better cross-business communication, we make sure everyone stays on the same page.

 

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Absence / Overflow Cover

Available whenever you need us, our operators are on-hand to pick up call overflow during peak periods or when members of your staff are absent or unavailable. Providing a smooth transition from your phone lines to ours, we offer a flexible solution that lets you handle the excess calls.

 

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CallCare : Our Corporate Brochure

Download our corporate brochure to discover more about our service offering.

Our Corporate Brochure
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Clients
Slater and Gordon
NHS
Chorley Council
amec
City University London
Morgan Sindall
Franchise Brands
TSG
SSE
Balfour Beatty
Leep Utilities
SSP
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Professional Services

Capture more leads, reduce pressure on your staff and upscale your client experience.

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Facilities Management

Move forward with the confidence and security that your business, customers, and staff are fully protected.

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Ecommerce / E-tailers

Make more sales, reduce internal pressures and upscale your customer experience.

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