There is no substitute for providing professional, personable, and dedicated customer service. Offering a seamless customer journey all day, every day is essential for standing out in your industry and earning new opportunities.
Customer ServicesYou shouldn’t have to sacrifice your customer experience just because things don’t go to plan. While you can’t always control when or if something goes wrong in your operations, with CallCare, you can minimise the impact this has on your business.
Incident ManagementStreamline your operations and ensure maximum efficiency by managing your call volume. We answer your calls quickly, patching them through to the appropriate staff or taking messages to ensure you always know what is going on.
Receptionist ServicesTake a closer look at some of our most popular off-the-shelf customer experience package solutions.
Explore solutionsIn order to stand the best chance of thriving, companies must utilise...
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View our thoughtsBusiness is largely uncertain and unpredictable. But at CallCare, our outsourced call centres are ready to support you whenever emergencies arise, letting you handle those surprising moments with ease.
Give your customers round-the-clock, dedicated support with a highly trained help desk team. We are available to work alongside your in-house teams to handle high call volumes or provide extra call handlers outside of office hours.
Learn moreWhen disaster strikes, maintaining efficient communication is essential to minimising disruption and keeping your customers supported. The financial and reputational damage from power shortages or unexpected downtime can be severe. At CallCare, we provide a seamless transition to our call centres should the need ever arise.
Learn moreWhenever your customers have an emergency, you need quick and efficient solutions. Our operators triage your customer calls to ensure priority is given to the most pressing situations. And we can pass over all relevant information to your on-call engineers to have issues resolved as soon as possible.
Learn moreWith operators who are skilled and experienced in incident handling, CallCare is there for your customers when they need it most. We analyse calls to assess severity, troubleshoot to find a quick solution, or if this is not possible, handover all the necessary information to your on-call personnel.
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Our incident management services are about providing a sense of security. That no matter what, your business, customers, and staff are protected, supported, and receiving the assistance they need. This allows you to focus on core operations and business development, confident that everything else will run smoothly.
When it comes to staff safety, security, and client service-level agreements, compliance is mandatory, not an optional extra you turn on and off when you wish. At CallCare, we ensure you are operating with full compliance, meeting all regulatory requirements, and not putting your business under any risk.
No matter what, your customers will expect a high level of support and availability from your business. Should you experience any disruption or emergencies, we make sure your customer service continues as normal, offering the professionalism, dedication, and knowledge that your customers have come to expect from your team.
There is no substitute for providing professional, personable, and dedicated customer service. Offering a seamless customer journey all day, every day is essential for standing out in your industry and earning new opportunities.
Browse Customer Services solutions
Streamline your operations and ensure maximum efficiency by managing your call volume. We answer your calls quickly, patching them through to the appropriate staff or taking messages to ensure you always know what is going on.
Browse Receptionist Services solutions
Suite 8, 186 Sloane Street,
London SW1X 9QR
Telephone: 0345 055 8444
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