24hr Helpdesk Support Service
Give your customers round-the-clock, dedicated support with a highly trained help desk team. We are available to work alongside your in-house teams to handle high call volumes or provide extra call handlers outside of office hours.
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Disaster Recovery / Continuity
When disaster strikes, maintaining efficient communication is essential to minimising disruption and keeping your customers supported. The financial and reputational damage from power shortages or unexpected downtime can be severe. At CallCare, we provide a seamless transition to our call centres should the need ever arise.
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Emergency Engineer Callout
Whenever your customers have an emergency, you need quick and efficient solutions. Our operators triage your customer calls to ensure priority is given to the most pressing situations. And we can pass over all relevant information to your on-call engineers to have issues resolved as soon as possible.
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Incident Handling
With operators who are skilled and experienced in incident handling, CallCare is there for your customers when they need it most. We analyse calls to assess severity, troubleshoot to find a quick solution, or if this is not possible, handover all the necessary information to your on-call personnel.
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