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Specialist Solutions Secretary & Receptionist Services Diary Management System

Diary Management System

Our dedicated team can keep your teams organised, efficient, and productive

CallCare keeps you organised with a cutting-edge diary management and work-booking system. Useful for managing workload and keeping on top of productivity, it is a flexible, professional solution to keep your business on track. Encouraging better cross-business communication, we make sure everyone stays on the same page.

Step one of building an efficient business is staying organised. This is why at CallCare, we offer a centralised diary management system that helps you manage workloads and monitor staff productivity. With a remote team working to keep your diaries organised, up to date, and taking the hassle out of bookings and appointments, your staff are free to focus their efforts elsewhere.

 

Companies can use our cutting-edge in-house system or we can seamlessly integrate with your existing systems. Either way, you no longer have to worry about staying on top of matters; we will ensure everyone is on the same page.

Why outsource your diary management?
1
Get full oversight of your business

In organisations of all sizes, it can be difficult to keep up with the busy schedules of every employee. By outsourcing your diary management, you can rest assured everything is up to date and accurate, easily overseeing the schedules of different departments and teams.

2
Increase productivity

Your staff can’t perform at their best if their diaries are disorganised and inaccurate. With our seamless diary management systems, every member of your team can take control of their days, with crystal clear understanding of what they have on and what is expected from them.

3
Minimise hassle

At CallCare, we rid your staff of the tedious administrative tasks associated with diary and workload management. It takes up too much of their time and makes them less efficient. All appointments are accurately recorded and diarised, with relevant reminders sent out to everyone involved.

One centralised system

At CallCare, we do whatever we can to make your business more efficient. Our remote diary management system allows you to manage your bookings effortlessly while on the road, on-site, or busy on a job.

 

Despite being essential to running an efficient business, diary management does not tend to be high on our list of priorities. This is why we give your diaries and scheduling the attention they deserve.

 

The benefit of having one centralised system is that it allows you the flexibility to continue with your core work while we keep on top of all new appointments and bookings. We take care of all the tedious, administrative tasks for you. It also means everyone across your organisation has access to their personal schedule as well as offering management full oversight on the company level.

Cross-business communication

Our diary management systems can be especially beneficial for businesses that have field-based employees. They can use the service to remotely book appointments via incoming requests and distribute them to staff by availability or location. It makes managing multiple departments, teams, and locations as simple as being in the same office.

 

All appointment details are emailed directly to both the recipient and head office for logging and tracking purposes, ensuring nothing is forgotten and everyone is on the same page.

a customer experience manager meeting her team.
Email management services

We can also help you to drive maximum efficiency and improve customer satisfaction rates with our email management services. Let us handle your new and existing customer queries in a professional and responsive manner. We will ensure that each email interaction that your clients have with your company is positive and meaningful. Whether you want to reduce the burden on your busy customer service team or outsource email management to allow your staff to get on with other business priorities, you can rely on us to provide your customers with a first-class experience each and every time.

Receptionist Services FAQs

Yes, we’re one of the few telephone answering outsourcing providers in the UK to be regulated by the Financial Conduct Authority (FCA).

No, it’s easy to get started straight away. We can provide you with a new telephone number and take your calls directly, or give you a unique code to divert calls to us during specific trading periods.

We take all necessary precautions to keep your data safe. We’re ICO regulated and GDPR compliant, conforming with the Data Protection Act of 1998. That means we’ll only use your information for the purposes you specify, and you’ll always remain in control of your data.

Yes, we can take calls for you at our UK call centres 24 hours a day, including bank holidays and weekends, and at no extra cost!

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NHS
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Overflow Call Handling Service

Available whenever you need us, our operators are on-hand to pick up call overflow during peak periods or when members of your staff are absent or unavailable. Providing a smooth transition from your phone lines to ours, we offer flexible overflow call handling services.

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Virtual Receptionist Services

Our highly trained virtual receptionists will become a dedicated extension of your company. We’ll work closely with your team to find the best and most efficient processes, ensuring all calls to your business are answered quickly and professionally, and with no frustrating hold music or answering machines.

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Virtual Switchboard

Our virtual switchboard services ensure a smooth and professional customer journey, 24 hours a day. Our operators are always available to patch calls through to the relevant member of your team. Or, if this isn’t possible, they will take a message and email it directly to the intended recipient, maximising efficiency and maintaining the highest quality of service.

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Shaping our services around you

At CallCare, we understand that every business is different. Which is why we adopt a flexible, partnership approach. We take the time to fully understand your business, working together to identify efficient solutions to your unique problems. If you still aren’t sure what your business requires, start here.

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Twenty One
Knightsbridge,
London,
SW1X 7LY

Telephone: 0345 055 8444

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