Is your clearing system equipped for the student experience? thumbnail image Published on 4th March 2020

Clearing. It’s an incredibly important and potentially stressful time for students, and for you too. Are you confident that when the time comes, you can give students the quality experience that they expect?


The pressure which is put on universities when it comes to clearing is substantial. It’s important that during this period, you are able to continue to provide potential students with the quality of interaction they expect and that you promised to deliver.


Excellent customer service plays a major part in a successful business these days, and for universities, it’s no different. Providing unparalleled customer service at busy periods may seem like an impossible task, that’s where call handling plays a vital supporting role. Ensuring you can run smoothly at points of high demand.


There’s no way of knowing what volume of calls you’ll be handling, especially during clearing. Without full reporting and frequent stress tests on your processes and systems, have you asked yourself, can your system cope?


At a time like clearing when students are relying on you, the last thing you need is a system failure. Disaster recovery protocols are a safety net which supports your universities phone lines to make sure they would be effective if the worst were to happen.


By outsourcing your call handling to CallCare, we’re able to simulate clearing by making thousands of scenario-based calls to your helpline within a short period of time. We can then advise you on how best to manage such large volumes of inbound calls.


CallCare were committed, organised and communicative from the outset of the project. I would wholeheartedly recommend other institutions using their services.” – Head of Admissions, City of London University.


With multiple call centres and cloud-based systems operating within the UK. This gives us the power of a 24-hour call handling service and our own extensive disaster recovery measures. So if your system goes down, your student callers won’t be affected because you’ll be equipped for every eventuality.


By outsourcing to CallCare you can rest assured that your student experience will be professional, responsive and of an excellent standard. Our end to end solutions take away the worry of missed calls, long hold times and disastrous system failures.


From qualifying student’s results over the phone, creating an outbound campaign to support the filling of scholarship places or, just being a backup should the worst happen. Our services provide 24-hour support to ensure you don’t lose out on potential revenue.


To discover more about how CallCare has worked with UK educational organisations, please visit our clearing support page.