With the summer holiday season now in full swing, lots of us...
Read more
Support marketing and advertising campaigns with efficient, separate order request lines. CallCare collects the data you need to make informed decisions on future campaigns and can fulfil orders and share relevant information to maximise your internal efficiency.
At CallCare, our request line services offer additional support to your marketing campaigns. They provide a bespoke phone line for any specific marketing, advertising, or recruitment initiatives.
The lines are operated by our experienced staff on a dedicated phone number that can easily be shared on marketing communications. It helps organise your daily calls and ensures your general office lines are kept free and available for customer enquiries or urgent support.
Any orders or information requests, such as brochures or welcome packs, can be managed and fulfilled by the CallCare team, minimising your staff’s own workload. We also record and monitor all calls to check and verify details and, where necessary, further requests can be sent instantly to a relevant internal team member.
By taking over your order lines, CallCare allows your team to focus on daily operations. You have the freedom to maximise profits, win new business, and dedicate time to general business development. You can focus on core tasks, safe in the knowledge that your order lines are being well-managed.
With managed order taking, it is much easier to gauge the success of different campaigns, leaving you better informed and able to move forward in more effective ways. With the full picture of specific campaigns, you can focus your efforts on the initiatives that bring the most value to your business.
Our straightforward and streamlined approach to order lines means we are well-equipped to assist throughout the entire customer journey. As a result, every customer benefits from an efficient, professional, and engaging experience. All without distracting your team from their daily tasks.
With everything we do, we want to make your business run smoother and more efficiently. We work directly alongside your own team to ensure we have the most effective processes in place and will continually work together to maximise the success and benefits of our services. It is always a joint effort to find the best possible solutions.
Looking to save both your staff and customers time, our highly skilled team will be a wonderful extension of your brand and business, resolving enquiries promptly and sending out any relevant information or orders.
While you focus on daily operations, we reserve our full attention to your phone lines, ensuring that your customers aren’t left waiting on hold for extended periods of time.
All activity on your order request lines is monitored for effective campaign evaluation. We want to arm you with all the information you need to maximise productivity and ensure you are investing in the best methods. We calculate exact response rates and provide ongoing, advanced data collection and analytics, meaning you can continually review your campaigns to maximise success and value. This also allows you to make more informed decisions about future opportunities.
Any business that needs to demonstrate the return on investment of their marketing and advertising strategies could benefit massively from our request and order lines. For example, marketing firms can easily track campaign success via the separate phone lines. Or universities, who need to monitor the areas of the world prospective students are calling from, can easily monitor the geography of callers.
★ Are you FCA regulated?
Yes, we’re one of the few telephone answering outsourcing providers in the UK to be regulated by the Financial Conduct Authority (FCA).
★ Do I need special software or equipment to outsource my telephone answering?
No, it’s easy to get started straight away. We can provide you with a new telephone number and take your calls directly, or give you a unique code to divert calls to us during specific trading periods.
★ How will you keep my business data safe?
We take all necessary precautions to keep your data safe. We’re ICO regulated and GDPR compliant, conforming with the Data Protection Act of 1998. That means we’ll only use your information for the purposes you specify, and you’ll always remain in control of your data.
★ Can you provide an out-of-hours call answering service?
Yes, we can take calls for you at our UK call centres 24 hours a day, including bank holidays and weekends, and at no extra cost!
Download our corporate brochure to discover more about our service offering.
DownloadAlways be available to your customers with our 24/7 outsourced customer support lines. In competitive industries, a premium, consistent customer experience is what really sets you apart. Our operators are experts in CX management. They get to know your business to ensure they always reflect your personality, commitment, and values.
Learn moreWe work with your business to find tailored call solutions to suit your business’s individual needs. By assisting your customer support team, we free up your staff’s time to focus on core operations while ensuring your customers still receive the very best service.
Learn moreWhether you need someone to handle general enquiries, want support outside of office hours, or need assistance when you have a higher volume of calls, our bespoke telephone answering service helps you maintain a customer-first approach.
Learn moreIn a modern, technological world, customers want instant access to, and support from, the businesses they use. This is where outsourced live chat support can help. By incorporating a professional live chat feature onto your website, you can reduce call volume and support your customers in real-time.
Learn moreFlexible sales outsourcing solutions that help you connect with your future customers
Learn moreAt CallCare, we understand that every business is different. Which is why we adopt a flexible, partnership approach. We take the time to fully understand your business, working together to identify efficient solutions to your unique problems. If you still aren’t sure what your business requires, start here.
With the summer holiday season now in full swing, lots of us...
Read moreFrom auto-attendant phone systems to AI-powered chatbots, interactions between businesses and customers...
Read moreAt CallCare, we recently launched our ‘CX insights: How businesses...
Read moreOur extensive experience and in-depth knowledge leave us well-versed in many different industries and sectors. Keep up to date with our regular insights to see how we can keep you competitive in your customer experience journey.
View our thoughts