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Specialist Solutions Customer Services & CX Management Order Taking Call Centre Service

Order Taking Call Centre Service

Maximise advertising and marketing campaigns by outsourcing your order request lines

Support marketing and advertising campaigns with efficient, separate order request lines. CallCare collects the data you need to make informed decisions on future campaigns and can fulfil orders and share relevant information to maximise your internal efficiency.

At CallCare, our request line services offer additional support to your marketing campaigns. They provide a bespoke phone line for any specific marketing, advertising, or recruitment initiatives.

 

The lines are operated by our experienced staff on a dedicated phone number that can easily be shared on marketing communications. It helps organise your daily calls and ensures your general office lines are kept free and available for customer enquiries or urgent support.

 

Any orders or information requests, such as brochures or welcome packs, can be managed and fulfilled by the CallCare team, minimising your staff’s own workload. We also record and monitor all calls to check and verify details and, where necessary, further requests can be sent instantly to a relevant internal team member.

Why outsource your order request lines?

1
Improved efficiency

By taking over your order lines, CallCare allows your team to focus on daily operations. You have the freedom to maximise profits, win new business, and dedicate time to general business development. You can focus on core tasks, safe in the knowledge that your order lines are being well-managed.

2
Accurate campaign analytics

With managed order taking, it is much easier to gauge the success of different campaigns, leaving you better informed and able to move forward in more effective ways. With the full picture of specific campaigns, you can focus your efforts on the initiatives that bring the most value to your business.

3
Customer service

Our straightforward and streamlined approach to order lines means we are well-equipped to assist throughout the entire customer journey. As a result, every customer benefits from an efficient, professional, and engaging experience. All without distracting your team from their daily tasks.

Streamlined processes

With everything we do, we want to make your business run smoother and more efficiently. We work directly alongside your own team to ensure we have the most effective processes in place and will continually work together to maximise the success and benefits of our services. It is always a joint effort to find the best possible solutions.

 

Looking to save both your staff and customers time, our highly skilled team will be a wonderful extension of your brand and business, resolving enquiries promptly and sending out any relevant information or orders.

 

While you focus on daily operations, we reserve our full attention to your phone lines, ensuring that your customers aren’t left waiting on hold for extended periods of time.

Data-driven insights

All activity on your order request lines is monitored for effective campaign evaluation. We want to arm you with all the information you need to maximise productivity and ensure you are investing in the best methods. We calculate exact response rates and provide ongoing, advanced data collection and analytics, meaning you can continually review your campaigns to maximise success and value. This also allows you to make more informed decisions about future opportunities.

 

Any business that needs to demonstrate the return on investment of their marketing and advertising strategies could benefit massively from our request and order lines. For example, marketing firms can easily track campaign success via the separate phone lines. Or universities, who need to monitor the areas of the world prospective students are calling from, can easily monitor the geography of callers.

Customer Services FAQs

Yes, we’re one of the few telephone answering outsourcing providers in the UK to be regulated by the Financial Conduct Authority (FCA).

No, it’s easy to get started straight away. We can provide you with a new telephone number and take your calls directly, or give you a unique code to divert calls to us during specific trading periods.

We take all necessary precautions to keep your data safe. We’re ICO regulated and GDPR compliant, conforming with the Data Protection Act of 1998. That means we’ll only use your information for the purposes you specify, and you’ll always remain in control of your data.

Yes, we can take calls for you at our UK call centres 24 hours a day, including bank holidays and weekends, and at no extra cost!

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Clients
Slater and Gordon
NHS
Chorley Council
amec
City University London
Morgan Sindall
Franchise Brands
TSG
SSE
Balfour Beatty
Leep Utilities
SSP
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At CallCare, we understand that every business is different. Which is why we adopt a flexible, partnership approach. We take the time to fully understand your business, working together to identify efficient solutions to your unique problems. If you still aren’t sure what your business requires, start here.

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Twenty One
Knightsbridge,
London,
SW1X 7LY

Telephone: 0345 055 8444

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