From auto-attendant phone systems to AI-powered chatbots, interactions between businesses and customers...
Read more
There is no substitute for providing professional, personable, and dedicated customer service. Offering a seamless customer journey all day, every day is essential for standing out in your industry and earning new opportunities.
Customer ServicesYou shouldn’t have to sacrifice your customer experience just because things don’t go to plan. While you can’t always control when or if something goes wrong in your operations, with CallCare, you can minimise the impact this has on your business.
Incident ManagementStreamline your operations and ensure maximum efficiency by managing your call volume. We answer your calls quickly, patching them through to the appropriate staff or taking messages to ensure you always know what is going on.
Receptionist ServicesTake a closer look at some of our most popular off-the-shelf customer experience package solutions.
Explore solutionsCapture more leads, reduce pressure on your staff and upscale your client experience. With our extensive experience working with a variety of professional services, we can tailor build a solution for your outsourcing needs.
Professional ServicesNot all outsourced providers are specialists in handling Healthcare enquiries, our outsourced solutions are built around you to handle peaks in demand across a multitude of platforms including calls, email, live chat and SMS.
Healthcare ServicesFrom 24hr Helpdesk support to Emergency Engineer call outs, move forward with the confidence that your business, customers, and staff are fully protected. Our bespoke solutions are built with your business in mind.
Facilities ManagementMake more sales, reduce internal pressures and upscale your customer experience. Our 24/7 outsourced contact centres are ready to support your customers at whatever time they need you.
Ecommerce / E-tailersFrom auto-attendant phone systems to AI-powered chatbots, interactions between businesses and customers...
Read moreAt CallCare, we recently launched our ‘CX insights: How businesses...
Read moreWe are always looking for ways to add value to our audience. Keep up with our thoughts, advice, and industry insights here.
View our thoughtsAs a team, we are committed to bringing out the very best in businesses and providing unparalleled customer service.
We have shown what we do, so it seems only right that we also introduce ourselves.
Meet the CallCare team.
David has a wealth of knowledge and experience gained from over 20 years of working within the financial services and banking industries.
As Head of Client Services Gemma is an expert in the call handling process and will guide your organisation to an improved customer service strategy.
Being part of the client support team, Lawrence is responsible for quality assurance, process implementation and review of services for all clients.
Sarah handles invoice queries, setting up of bespoke accounts and payment processing, and has a wealth of knowledge from over 10yrs with the business.
With over 20 years’ experience in telecoms and IT industries, Mark ensures the company provides an effective and innovative set of products and services. This gives our customers the business benefits of a rapidly evolving technology landscape.
Subscribe to our newsletter for the latest insightful outsourced call handling news.
© 1998 - 2022 CALLCARE LTD. | Company Reg: 03497122 | Data Protection: Z2674757 | FCA: 713054
Privacy Policy | Cookies | GDPR Data Protection Policy