Meet The Team

Specialist Solutions
Customer Services
There is no substitute for providing professional, personable, and dedicated customer service. Offering a seamless customer journey all day, every day is essential for standing out in your industry and earning new opportunities.
Customer Services

Customer Service Lines

Outsourced Call Centre

Order Request Call Handling

Telephone Answering Service

Live Chat Outsourcing
Incident Management
You shouldn’t have to sacrifice your customer experience just because things don’t go to plan. While you can’t always control when or if something goes wrong in your operations, with CallCare, you can minimise the impact this has on your business.
Incident Management

24hr Helpdesk Support Service

Disaster Recovery / Continuity

Emergency Engineer Callout

Incident Handling

Lone Worker Protection
Receptionist Services
Streamline your operations and ensure maximum efficiency by managing your call volume. We answer your calls quickly, patching them through to the appropriate staff or taking messages to ensure you always know what is going on.
Receptionist Services

Absence / Overflow Cover

Diary Management Service

Virtual Receptionist

Virtual Switchboard
Specialist Solutions
Take a closer look at some of our most popular off-the-shelf customer experience package solutions.
Explore solutions
Shaping Your Solution
Insights Hub

Latest Insights

News Furlough Extension: What does it mean for your call-handling?
The extension of the UK’s furlough scheme until October not only provides...
Read more

News Customer Service During COVID-19
In order to stand the best chance of thriving, companies must utilise...
Read more

FAQs
If there is anything you are unsure about or have a question you would like answered, please take a look at some of our most frequently asked questions.
FAQ's

Insights Hub
We are always looking for ways to add value to our audience. Keep up with our thoughts, advice, and industry insights here.
View our thoughts

We Are Passionate About People

As a team, we are committed to bringing out the very best in businesses and providing unparalleled customer service.

We have shown what we do, so it seems only right that we also introduce ourselves.

Meet the CallCare team.

David has a wealth of knowledge and experience gained from over 20 years of working within the financial services and banking industries.

David Bate Managing Director

As Head of Client Services Gemma is an expert in the call handling process and will guide your organisation to an improved customer service strategy.

Gemma Harding Head of Client Services

Megan is a leader at developing long term, working relationships with our partners and clients. Helping support all accounts with in-depth industry insight.

Megan Barker Corporate Account Manager

Sarah handles invoice queries, setting up of bespoke accounts and payment processing, and has a wealth of knowledge from over 10yrs with the business.

Sarah Davis Accounts

Being part of the client support team, Lawrence is responsible for quality assurance, process implementation and review of services for all clients.

Lawrence Pine Client Support

With over 20 years’ experience in telecoms and IT industries, Mark ensures the company provides an effective and innovative set of products and services. This gives our customers the business benefits of a rapidly evolving technology landscape.

Mark Lovatt Head of IT