With the summer holiday season now in full swing, lots of us...
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There is no substitute for providing professional, personable, and dedicated customer service. Offering a seamless customer journey all day, every day is essential for standing out in your industry and earning new opportunities.
Customer Services & CX ManagementYou shouldn’t have to sacrifice your customer experience just because things don’t go to plan. While you can’t always control when or if something goes wrong in your operations, with CallCare, you can minimise the impact this has on your business.
Incident Management ServicesStreamline your operations and ensure maximum efficiency with our business call answering service. We answer your calls quickly, patching them through to the appropriate staff or taking messages to ensure you always know what is going on.
Secretary & Receptionist ServicesTake a closer look at some of our most popular off-the-shelf customer experience package solutions.
Explore solutionsCapture more leads, reduce pressure on your staff and upscale your client experience. With our extensive experience working with a variety of professional services, we can tailor build a solution for your outsourcing needs.
Professional ServicesNot all outsourced providers are specialists in handling Healthcare enquiries, our outsourced solutions are built around you to handle peaks in demand across a multitude of platforms including calls, email, live chat and SMS.
Healthcare ServicesFrom 24hr Helpdesk support to Emergency Engineer call outs, move forward with the confidence that your business, customers, and staff are fully protected. Our bespoke solutions are built with your business in mind.
Facilities ManagementMake more sales, reduce internal pressures and upscale your customer experience. Our 24/7 outsourced contact centres are ready to support your customers at whatever time they need you.
Ecommerce / E-tailersWith the summer holiday season now in full swing, lots of us...
Read moreFrom auto-attendant phone systems to AI-powered chatbots, interactions between businesses and customers...
Read moreStay up-to-date with industry trends and updates, find and read some of our recently published research and insights news articles here.
Latest NewsWe are always looking for ways to add value to our audience. Keep up with our thoughts, advice, and industry insights here.
View our thoughtsAs a team, we are committed to bringing out the very best in businesses and providing unparalleled customer service.
We have shown what we do, so it seems only right that we also introduce ourselves.
Meet the CallCare team.
As Head of Client Services Gemma is an expert in the call handling process and will guide your organisation to an improved customer service strategy.
With over 20 years’ experience in telecoms and IT industries, Mark ensures the company provides an effective and innovative set of products and services. This gives our customers the business benefits of a rapidly evolving technology landscape.
Sarah handles invoice queries, setting up of bespoke accounts and payment processing, and has a wealth of knowledge from over 10yrs with the business.
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