0345 055 8444

Meet the Team

We Are Passionate About People

As a team, we are committed to bringing out the very best in businesses and providing unparalleled customer service.

We have shown what we do, so it seems only right that we also introduce ourselves.

Meet the CallCare team.

Gemma Harding leads CallCare’s Sales and Client Service functions, combining over 20 years of industry experience with a people-first approach.

Since joining CallCare in 2009, she has played a key role in shaping the company’s growth and reputation for service excellence, building high-performing teams and long-term client partnerships. Gemma is passionate about creating a culture where collaboration, accountability, and care drive every customer interaction.

Gemma Harding Head of Client Services

Caroline is a dynamic and seasoned leader with a proven track record spanning over 25 years. Her journey has been marked by versatility, having excelled in Financial Services, the legal Sector, and Telecommunications.

Caroline Gough Head of Service Delivery

As Client Service Manager , Melanie has been working within the CallCare group of companies since 2001. She manages client accounts, building relationships and ensuring seamless service delivery. Melanie works closely with clients to understand their needs, maintain high levels of client satisfaction, and support improved customer service outcomes.

Melanie Jones Client Service Manager

Michael has been with CallCare since 2017, progressing from a Personal Assistant role to Out-of-Hours Supervisor, then Call Centre Manager, and now supporting Gemma in Client Services and Operations. With extensive experience across service delivery, client management, and operational support, Michael plays a key role in ensuring our clients receive the highest standard of service and that our internal teams are aligned to meet their needs effectively.

Michael Brodie Client Services

Clare has been with CallCare since 2016, starting her journey as a customer service agent. Her on-the-ground experience with client interactions informs her current role in Client Support. She serves as a reliable liaison, helping organisations address day-to-day queries and maintaining seamless, responsive communication.

Clare Walker Client Services
CallCare

Twenty One
Knightsbridge,
London,
SW1X 7LY

Telephone: 0345 055 8444

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