Upscale your customer experience 24/7

Make more sales, reduce internal pressures and upscale your customer experience.

With the new customer landscape and 24/7 customer demand, businesses are expected to take an ‘always on’ approach to dealing with customer orders and customer queries. No longer is it good enough to provide customer service during working hours when shoppers can make purchases at any time of the day, or night.

 

At CallCare, our 24/7 outsourced call centres are ready to support your customers whenever they need you; might it be during a peak in demand during main holiday shopping periods or general out of hours support.

 

No matter the situation, customers will still expect a seamless, efficient, and premium service. Outsourced customer service through CallCare means you have someone to step in when you need support the most.

Why outsource your customer services?


Increase customer satisfaction

Our operators are customer service experts, drawing on knowledge they’ve gained of your business to assist callers with every enquiry. By providing a better customer experience, you can retain more customers in the long-term and increase your chances of customer acquisition through word-of-mouth recommendations.


Offer consistency

We cannot stress enough the importance of consistency in customer service. Every single call should be met with the same level of friendliness, care, and professionalism. Our operators are highly skilled and trained, dedicated to going above and beyond to exceed yours and your customers’ expectations. Your business in the best light.


Flexibility

At CallCare, we offer flexible solutions depending on your business’s current needs. Whether you want to outsource entirely or have us on standby to manage any overflow or busy periods, we partner with you to build the most efficient and beneficial solution.

Customer Service Lady Talking Into Phone Headset At Computer.
24hr Helpdesk Support Service

Give your customers round-the-clock, dedicated support with a highly trained help desk team. We are available to work alongside your in-house teams to handle high call volumes or provide cover outside of office hours.

 

See more

Virtual Switchboard

Our virtual switchboard services ensure a smooth and professional customer journey, 24 hours a day. Our operators are always available to patch calls through to the relevant member of your team. Or, if this isn’t possible, they will take a message and email it directly to the intended recipient, maximising efficiency and maintaining the highest quality of service.

 

See more

Operators Working In A Call Centre.
Customer Service Lines

Always be available to your customers with our 24/7 customer service lines. In competitive industries, a premium, consistent service is what really sets you apart. Our operators get to know your business to ensure they always reflect your personality, commitment, and values.

 

See more

CallCare : Our Corporate Brochure

Download our corporate brochure to discover more about our service offering.

Our Corporate Brochure
Talk to our sales team
  • This field is for validation purposes and should be left unchanged.
Clients
Slater and Gordon
NHS
Chorley Council
amec
City University London
Morgan Sindall
Franchise Brands
TSG
SSE
Balfour Beatty
Leep Utilities
SSP
People discussing strategy
Professional Services

Capture more leads, reduce pressure on your staff and upscale your client experience.

Learn more
Healthcare Services

Outsourced reception and overflow to handle peaks in demand across a multitude of platforms including calls, email, live chat and SMS.

Learn more
Facilities Management

Move forward with the confidence and security that your business, customers, and staff are fully protected.

Learn more
Latest Insights
News CallCare gain ISO 27001 Certification

At CallCare, we're proud to be one of a select group of...

Read more
CallCare gain ISO 27001 Certification thumbnail image
Infographic News The Modern Recipe to Customer Success in the COVID-19 Era

With regional lockdown restrictions designed to curb the spread of COVID-19 still...

Read more
The Modern Recipe to Customer Success in the COVID-19 Era thumbnail image
News Customer Service During COVID-19

In order to stand the best chance of thriving, companies must utilise...

Read more
Customer Service During COVID-19 thumbnail image
Insights Hub

Our extensive experience and in-depth knowledge leave us well-versed in many different industries and sectors. Keep up to date with our regular insights to see how we can keep you competitive in your customer experience journey.

View our thoughts