Enabling seamless customer journeys and efficient call routing

Our virtual switchboard services ensure a smooth and professional customer journey, 24 hours a day. Our operators are always available to patch calls through to the relevant member of your team. Or, if this isn’t possible, they will take a message and email it directly to the intended recipient, maximising efficiency and maintaining the highest quality of service.

At CallCare we provide a remote, virtual switchboard service that ensures every customer gets through to the right department or member of your team. Day or night, our professional staff are on hand to patch calls through and ensure an efficient customer journey.

 

If an employee is unavailable, a message can be taken and emailed directly to the recipient, meaning no messages are missed and customer queries are always resolved in a timely fashion.

 

Whether you utilise our virtual switchboard to cover call overflow or as a stand-alone service, CallCare allows your organisation to stay organised, efficient, and provide a competitive customer service.

Why outsource your switchboard?

1
Constant support

Our virtual switchboard ensures your phone lines are covered at all times. With constant uptime and maximum efficiency, we help you capture more leads and continue to grow your business. We make sure calls get through to the right person and save you time by eliminating sales calls or irrelevant communication.

2
Premium customer experience

On-hand to answer your calls at all hours of the day, we help keep customer hold times at a minimum. By seamlessly connecting callers to the right part of your business, your customers get a consistent and streamlined service every single time. It means your reputation never has to suffer.

3
Promote your brand image

Our friendly and professional staff ensure every customer ends their call with a strong first impression of your business. Dedicated to being an extension of your business, we create greetings and conversation prompts that match perfectly with your business’s personality and values.

Flexible service

Every business will require different levels of support. This is why our virtual switchboard services are available either as an addition to your existing call staff or as a stand-alone service.

 

Depending on the individual needs of your business, you can divert calls to us as a way to support your in-house team. During moments of high traffic or out of hours, we are on-hand to pick up the slack and handle any overflow.

 

You can also outsource your calls to us as a way of freeing yourself of the extra recruitment responsibilities and costs to extend your in-house team. We become your outsourced call centre, allowing you to focus on daily operations, confident that all calls will be answered and handled appropriately.

Brand consistency

This service is ideal for businesses who want to establish a consistent brand image. Our call handlers answer your calls professionally as if they were an employee based within your own office. We work closely with you to ensure our scripts accurately reflect your business and are providing a consistent and reliable service to be proud of.

 

Rather than having your staff spinning multiple plates, our staff are free to devote their full attention to every caller, providing a personable, professional, and friendly service, no matter the time of day. Even in peak periods, your customers get the same high-quality treatment.

Receptionist Services FAQs

Yes, we’re one of the few telephone answering outsourcing providers in the UK to be regulated by the Financial Conduct Authority (FCA).

No, it’s easy to get started straight away. We can provide you with a new telephone number and take your calls directly, or give you a unique code to divert calls to us during specific trading periods.

We take all necessary precautions to keep your data safe. We’re ICO regulated and GDPR compliant, conforming with the Data Protection Act of 1998. That means we’ll only use your information for the purposes you specify, and you’ll always remain in control of your data.

Yes, we can take calls for you at our UK call centres 24 hours a day, including bank holidays and weekends, and at no extra cost!

CallCare : Our Corporate Brochure

Download our corporate brochure to discover more about our service offering.

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Clients
Slater and Gordon
NHS
Chorley Council
amec
City University London
Morgan Sindall
Franchise Brands
TSG
SSE
People in office deliberating
Absence / Overflow Cover

Available whenever you need us, our operators are on-hand to pick up call overflow during peak periods or when members of your staff are absent or unavailable. Providing a smooth transition from your phone lines to ours, we offer a flexible solution that lets you handle the excess calls.

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Diary Management Service

CallCare keeps you organised with cutting-edge diary management and work-booking system. Useful for managing workload and keeping on top of productivity, it is a flexible, professional solution to keep your business on track. Encouraging better cross-business communication, we make sure everyone stays on the same page.

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Virtual Receptionist

Our virtual receptionists are well-trained and will become a dedicated extension of your organisation. We work alongside our clients to decide on best practices and identify the most effective processes so every call is handled efficiently, professionally, and with no answering machines or frustrating hold music.

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Shaping our services around you

At CallCare, we understand that every business is different. Which is why we adopt a flexible, partnership approach. We take the time to fully understand your business, working together to identify efficient solutions to your unique problems. If you still aren’t sure what your business requires, start here.

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Our extensive experience and in-depth knowledge leave us well-versed in many different industries and sectors. Keep up to date with our regular insights to see how we can keep you competitive in your customer experience journey.

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