Switchboards and Receptionists
We redirect your callers to exactly where they need to go, ensuring their user journey is as smooth as possible.more info
Since 1998, CALLCARE has been built on the simple belief that, above all else, human interaction is key to the success of your business.
That’s why we have professionally trained operators waiting to take calls on your behalf around the clock in state-of-the-art UK call centres.
Our commitment to providing a professional, efficient service means we’re trusted by some of the UK’s biggest institutions, including the NHS, City University London and Liverpool City Council.
Ensure your customers can contact you whenever they need to, 365 days a year
Using API integration we can push leads directly into your CRM system
We can take orders and payments on behalf of your business
We’re ICO regulated and GDPR compliant
Save on the cost of hiring and training additional full-time receptionist staff
Efficient, flexible call answering solutions that are built around the needs of your business
Stay up-to-date on service volumes and performance
How it works
Our 24/7 answering service is an effective call handling solution that ensures your business never misses a call or a lead.
To get started, all we need from you is an exact understanding of your telephone answering needs, along with a few basic details, and we’ll be able to provide the perfect solution for you.
Once we have this information, setup is incredibly simple. It can be done one of two ways:
1. Direct all inbound calls to CALLCARE: If you choose to use a number we provide, all of your inbound calls will come directly into our call centre first. Our operators will act as receptionists for your company, forwarding calls to your internal team where relevant.
2. Divert calls when you need extra resource: If you would rather use your existing telephone number, we will give you a unique code that gives you full control over the calls for we answer for you. You simply choose the times and days when you would like to divert calls to our expert team.
If you want a basic service, such as taking names, numbers and messages on your behalf, we can set your account up straight away. A more bespoke service can take up to two weeks to implement.
Eyden Locksmith“For over a year, CALLCARE has handled our out of hours calls and has done so impeccably. Due to the nature of our business customers often need an emergency call-out and CALLCARE ensure that this can happen, no matter the time. Outsourcing to CALLCARE gives us peace of mind that our customers are being taken care of, even when we can’t answer the phone. The team are always available for any last minute updates and are very attentive to our companies needs. A whole new bespoke system was even put into place to accommodate our specific requirements. A very professional and efficient service, we can see ourselves staying with CALLCARE for a long time.”
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CALL OUR TEAM: 0345 055 8444