Switchboards and Receptionists
We redirect your callers to exactly where they need to go, ensuring their user journey is as smooth as possible
more infoSome of CALLCARE’s Clients
Never Miss A Call With Our Telephone Answering Services
Since 1998, CALLCARE has been built on the simple belief that, above all else, human interaction is key to the success of your business.
That’s why we have professionally trained operators waiting to take calls on your behalf around the clock in state-of-the-art UK call centres.
Our commitment to providing a professional, efficient service means we’re trusted by some of the UK’s biggest institutions, including the NHS, City University London and Liverpool City Council.
Telephone Answering: The Benefits
24-hour coverage
Ensure your customers can contact you whenever they need to, 365 days a year
Never miss a lead
Using API integration we can push leads directly into your CRM system
FCA regulated
We can take orders and payments on behalf of your business
Protect your business data
We’re ICO regulated and GDPR compliant
Keep costs down
Save on the cost of hiring and training additional full-time receptionist staff
A bespoke service
Efficient, flexible telephone answering solutions that are built around the needs of your business
Regular MIS reports
Stay up-to-date on service volumes and performance
How it works
Our telephone answering service is an effective call handling solution that ensures your business never misses a call or a lead.
To get started, all we need from you is an exact understanding of your telephone answering needs, along with a few basic details, and we’ll be able to provide the perfect solution for you.
Once we have this information, setup is incredibly simple. It can be done one of two ways:
1. Direct all inbound calls to CALLCARE: If you choose to use a number we provide, all of your inbound calls will come directly into our call centre first. Our operators will act as receptionists for your company, forwarding calls to your internal team where relevant.
2. Divert calls when you need extra resource: If you would rather use your existing telephone number, we will give you a unique code that gives you full control over the calls for we answer for you. You simply choose the times and days when you would like to divert calls to our expert team.
If you want a basic service, such as taking names, numbers and messages on your behalf, we can set your account up straight away. A more bespoke service can take up to two weeks to implement.
Telephone Answering Services
We provide fully outsourced telephone answering services from right here in the UK.
How CALLCARE can help you
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24-hour Service
We understand that some business hours extend beyond the normal 9-5, which is why our call answering services work around the clock. If you’re working, so are we.
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Customer Satisfaction
All our staff are fully trained to handle any query your customers might have with the utmost professionalism, leaving the best possible impression of your business.
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Improving Efficiency
Boost your ROI by saving on hiring and training costs while still providing your customers with a high quality service they expect.
No special equipment is required - you can get started straight away. We can provide you with a telephone number and take all calls directly on your behalf, or, alternatively, we can give you a unique code to divert calls to us during specific trading periods. It really is that simple!
Yes we can. We pride ourselves on the fact that our solutions are tailor-made to each and every business we work with. Our bespoke solutions integrate with your existing systems via APIs, like your CRM and diary management platforms, to ensure that outsourcing with us is a seamless experience.
Whatever your business, we have the resource, talent and expertise to meet your needs. Types of companies we work with include legal practices, accountants, investment bankers, healthcare practices, pharmaceutical companies, lettings agents, builders and plumbers, software development companies and many more. We have specialist teams to take calls on behalf of companies in specific sectors. That way, your customer calls are always received with the knowledge and expertise necessary to provide an experience that’s the best in your industry.
Yes - we’re one of the few call outsourcing providers in the UK that is regulated by the Financial Conduct Authority. You can find out more here.
Yes we can. Because we’re FCA regulated, we’re able to take payment details safely and securely on behalf of your business and process those orders from our UK call centres. To do so, we just need to integrate with your existing payment systems. Please note that call recordings are not available for this option.
We take all necessary precautions to ensure we can keep your data as safe as possible. We’re ICO regulated and GDPR compliant, conforming with the Data Protection Act of 1998. That means we’ll only use your information for the purposes you specify in accordance with contractual arrangements. You remain in control of your data.
Yes, we can. We can take calls on your calls 24 hours a day, including bank holidays and weekends. Better still, our out-of-hours services are provided at no extra cost to you and they’re still all handled by staff at our UK call centres.
Typically, we can set up your account and start taking calls straight away with a basic account, taking names, numbers and messages on your behalf. Scripted options can take up to two weeks to fully implement, accounting for our thorough testing and refining process.
We can send you usage reports detailing the calls we’ve answered, call times, waiting times, and how many concurrent calls we’ve taken.
Telephone Answering Case Study
Eyden Locksmith
“For over a year, CALLCARE has handled our out of hours calls and has done so impeccably.Due to the nature of our business customers often need an emergency call-out and CALLCARE ensure that this can happen, no matter the time. Outsourcing to CALLCARE gives us peace of mind that our customers are being taken care of, even when we can’t answer the phone.The team are always available for any last minute updates and are very attentive to our companies needs.A whole new bespoke system was even put into place to accommodate our specific requirements. A very professional and efficient service, we can see ourselves staying with CALLCARE for a long time.”"
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CALL OUR TEAM: 0345 055 8444
- We specialise in:
- High Call Volume Management
- Call Centre Outsourcing
- Dedicated Customer Service Teams
- 24/7 Virtual Switchboards
- Lone Worker Protection
- Bespoke Packages and Solutions
- Virtual Receptionists