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  • Virtual Receptionist Our Virtual Receptionists are the friendly face of your organisation
  • Remote Switchboard Ensure seamless call routing and exceptional customer journeys with a virtual switchboard service
  • Customer Service Lines Outsource customer service to CALLCARE and we can support you in all your client enquiries
  • CALLCARE LiveChat We provide a fully managed outsourced live chat service to talk to your customers
  • CloudCare Cloud based IVR to manage your calls
  • VCare Providing unparalleled disaster and data recovery support

Your Intelligent Outsourced Call Answering Partner.
Your Calls, Our Duty.

Enhance your customers experience and improve productivity by choosing CALLCARE as your outsourced telephone answering and customer service partner.

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Your Own UK-Based Call Centre, Providing Services 24/7/365.

Since 1998, our expert operators in Manchester have taken millions of calls on behalf of large Public and Private Sector businesses.

As a seamless extension of your own team, we will ensure complete customer satisfaction and allow you to focus on what you do best.

Call Operator
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Virtual Receptionist

Ensure that your customers no longer have to face an engaged tone, or be left on hold again.

Our professional UK operators can either deal with your calls 24/7 or during business hours when your in-house team is unable to. We have proven industry experience and are dedicated to your company's specific needs.

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Emergency Call-Out

When people call you to place an order, ask a question, or make a complaint, they want confidence that their query will be dealt with.

Our expert operators are waiting to help your customers, with professionalism and empathy. Whenever emergencies arise, we accommodate your customers in the best way possible.

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Call Centre Services

Customers lose patience when passed from department to department, so we will direct them to the right person in your team, every time.

We can transfer calls, act as virtual switchboards, manage your diaries, book appointments, take payments, triage calls, deal with enquiries, transfer calls over to your team and more, so you never miss a lead.

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Customer Experience

Customers feel far more comfortable speaking to another human rather than dealing with an automated telephone answering system.

We will discover how your business operates and be ready to welcome all callers quickly and professionally before taking a message or guiding them through the process.

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The Benefits Are Endless

  • Always be available

    Be there for your customers whenever they need you, 365 days a year.

  • Reduce overheads

    Save on the cost of hiring and training call handlers or receptionist staff.

  • Never miss a lead

    We can push leads directly into your CRM system for you to pick up.

  • Protect your data

    We are ICO regulated and GDPR compliant so your data is in safe hands.

  • Trust us to handle it

    All our answering services are designed and built around the needs of your business.

  • 24/7 order handling

    We are FCA regulated and can take orders and payments on your behalf.

  • Stay updated

    Receive regular reports on volumes, performance, and any other data you want us to collect.

  • Speak to us

    Call us on 0345 055 8444 or request a callback Get a Quote

3 Reasons To Choose CALLCARE

  • 1. Extend your opening hours

    Business is no longer exclusively 9 to-5, so we are here to take calls when you aren’t available, 24/7.

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  • 2. Achieve 100% productivity

    Pay only for the calls we handle for you, unlike having a full time employee who’s still paid during downtime.

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  • 3. Better for business

    Being more responsive allows you to increase your leads and business opportunities.

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Outsource Your Calls To Us

To get started with our 24/7 telephone answering service, all we need from you is an understanding of your business’ needs, along with a few basic details. Once we have this information, setup is incredibly simple. It can be done one of two ways:

1. Direct all inbound calls to CALLCARE: If you choose to use a number we provide, all of your inbound calls will come directly into our call centre first. Our operators will act as receptionists for your company, forwarding calls to your internal team where relevant.

2. Divert calls when you need extra resource: If you would rather use your existing telephone number, we will give you a unique code that gives you full control over the calls for we answer for you. You simply choose the times and days when you would like to divert calls to our expert team.

With our support, you have access to hundreds of professional operators, or you can choose a smaller dedicated team to support your existing business framework. This includes an account manager that will ensure a seamless service to industry standards and guarantee a positive return on investment.

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call-handler-answering-call
Slater-Gordon

Telephone Answering Case Study

Slater and Gordon

“We have worked with CALLCARE for a number of years now and are very satisfied with the approach, processes and professionalism applied to our accounts. Our company, Slater and Gordon, is a leading UK law firm so all our clients we entrust to them, need to receive the same high standard throughout any contact touch points. It needs to be the highest quality, which is what we get with CALLCARE. They are responsible for our out of hours cover and contingency, in times of unexpected volume call. CALLCARE understand the high standards that Slater and Gordon have and are most efficient in delivering well within our strict requirements. I would highly recommend working with them.”

NHS

Telephone Answering Case Study

NHS Trafford PCT

“Trafford Stop Smoking Service has used CALLCARE to implement a 24/7 contact centre taking calls coming into the service. This process was made simple by great communication from CALLCARE, a friendly and approachable manner and quick responses to questions. The centre operators are very professional when answering the calls and any training issues are quickly dealt with. CALLCARE have been a pleasure to work with.”

Eyden Locksmith

Telephone Answering Case Study

Eyden Locksmith

“For over a year, CALLCARE has handled our out of hours calls and has done so impeccably. Due to the nature of our business customers often need an emergency call-out and CALLCARE ensure that this can happen, no matter the time. Outsourcing to CALLCARE gives us peace of mind that our customers are being taken care of, even when we can’t answer the phone. The team are always available for any last minute updates and are very attentive to our companies needs. A whole new bespoke system was even put into place to accommodate our specific requirements. A very professional and efficient service, we can see ourselves staying with CALLCARE for a long time.”

City University of London
City University of London : Case Study

To find out more about how we helped City University of London prepare for UCAS clearing, download the case study here.

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CALLCARE Brochure
Our Service Brochure

To find out more about how our call centre solutions can work for you, download our service brochure here.

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Frequently Asked Questions

Are you FCA regulated?

Yes, we’re one of the few telephone answering outsourcing providers in the UK to be regulated by the Financial Conduct Authority.

Can you provide a bespoke telephone answering service?

Yes, we tailor services to every business we work with. Our bespoke solutions integrate with your CRM and diary management platforms, using APIs (which let our software connect with your software). Everything is seamless.

Can you take orders and payments on my behalf?

Yes, we can. Because we’re FCA regulated, we’re able to take payment details securely and process those orders from our UK call centres. We'll need to integrate with your existing payment systems first. Please note that call recordings are not available for this option.

How will you keep my business data safe?

We take all necessary precautions to keep your data safe. We’re ICO regulated and GDPR compliant, conforming with the Data Protection Act of 1998. That means we’ll only use your information for the purposes you specify, and you'll always remain in control of your data.

How long does it take to get set up?

We can usually start answering calls and taking names, numbers and messages on your behalf straight away. Scripted options can take up to two weeks to fully implement, accounting for our thorough testing and refining process.

Do I need special software or equipment to outsource my telephone answering?

No, it’s easy to get started straight away. We can provide you with a new telephone number and take your calls directly, or give you a unique code to divert calls to us during specific trading periods.

What type of businesses do you provide a call answering service for?

Whatever your business, we have the resource, talent, and expertise to meet your needs. We have sector-specific teams who can handle your calls with knowledge of your industry. If you are receiving less than 500 calls a month, we recommend alldayPA answering services as an alternative provider for businesses on a smaller scale looking to improve their customer service.

Can you provide an out-of-hours call answering service?

Yes, we can take calls for you at our UK call centres 24 hours a day, including bank holidays and weekends, and at no extra cost!

Will I know what calls your operators have taken for me?

We can send you reports detailing the calls we’ve answered, call times, and waiting times.

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NHS
Liverpool City Council
Interserve Plc
amec
Chorley Council
Slater and Gordon
Gibbs and Dandy
City University London
Dale Power Solutions

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