The power of 24/7 outsourcing - upscaling your client experience

Capture more leads, reduce pressure on your staff and upscale your client experience.

Business is always on, especially with new ways of working. But at CallCare, our 24/7 outsourced call centres are ready to support your clients whenever they need you; might it be during an especially busy peak period or when you don’t have enough staff due to unplanned absences.

 

Even though situations like this can be outside of your companies control, clients will still expect a seamless, efficient, and premium service. Outsourced client service through CallCare means you have someone to step in when you need support the most.

 

Companies are expected to operate outside of ‘normal’ business hours. CallCare helps you to manage high call volumes, cover last-minute absences, or pick up the difference if calls are being missed internally.

Why outsource your client services?


Always available

No business wants to be known as someone who isn’t there when their clients need them. With your phone lines, email and social covered 24/7, you can establish yourself as a business who is on-hand to solve problems quickly. By solidifying your great reputation, you position yourself as a leader in the industry and increase customer satisfaction levels.


Consistent client experience

At CallCare, we believe that client experience is essential to any business and also has an impact on your revenue. By outsourcing your calls, email and social media to us, you can reduce hold times and improve overall satisfaction, ensuring every client has a positive experience. Increasing returning business and referrals.


Cost efficiencies

Freeing you of the additional costs associated with employing more staff, HR issues or taking up time from fee earners, our complete contact centre service seamlessly assimilates with your existing team. You get the quality staff you need without dedicating your own time and resources. Taking pressure of existing staff and ensuring time is spent on what you specialise in.

Virtual Switchboard

Our virtual switchboard services ensure a smooth and professional client journey, 24 hours a day. Our operators are always available to patch calls through to the relevant member of your team. Or, if this isn’t possible, they will take a message and email it directly to the intended recipient, maximising efficiency and maintaining the highest quality of service.

 

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24hr Helpdesk Support Service

Give your clients round-the-clock, dedicated support with a highly trained help desk team. We are available to work alongside your in-house teams to handle high call volumes or provide extra call handlers outside of office hours.

 

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Operators Working In A Call Centre.
Outsourced Call Centre

We work with your business to find tailored contact solutions to suit your business’s individual needs. By supporting your client service team, we free up your staff’s time to focus on core operations while ensuring your clients still receive the very best service.

 

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CallCare : Our Corporate Brochure

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Clients
Slater and Gordon
NHS
Chorley Council
amec
City University London
Morgan Sindall
Franchise Brands
TSG
SSE
Balfour Beatty
Leep Utilities
SSP
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Healthcare Services

Outsourced reception and overflow to handle peaks in demand across a multitude of platforms including calls, email, live chat and SMS.

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Facilities Management

Move forward with the confidence and security that your business, customers, and staff are fully protected.

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Ecommerce / E-tailers

Make more sales, reduce internal pressures and upscale your customer experience.

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Insights Hub

Our extensive experience and in-depth knowledge leave us well-versed in many different industries and sectors. Keep up to date with our regular insights to see how we can keep you competitive in your customer experience journey.

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