There is no substitute for providing professional, personable, and dedicated customer service. Offering a seamless customer journey all day, every day is essential for standing out in your industry and earning new opportunities.
You shouldn’t have to sacrifice your customer experience just because things don’t go to plan. While you can’t always control when or if something goes wrong in your operations, with CallCare, you can minimise the impact this has on your business.
Streamline your operations and ensure maximum efficiency with our business call answering service. We answer your calls quickly, patching them through to the appropriate staff or taking messages to ensure you always know what is going on.
Capture more leads, reduce pressure on your staff and upscale your client experience. With our extensive experience working with a variety of professional services, we can tailor build a solution for your outsourcing needs.
Not all outsourced providers are specialists in handling Healthcare enquiries, our outsourced solutions are built around you to handle peaks in demand across a multitude of platforms including calls, email, live chat and SMS.
From 24hr Helpdesk support to Emergency Engineer call outs, move forward with the confidence that your business, customers, and staff are fully protected. Our bespoke solutions are built with your business in mind.
First let’s look at the challenges SME business owners are facing.
What do SMEs need?
58% of SME business owners say their main priority is to reduce costs
Competition is seen as the greatest challenge that businesses face
39% are looking to grow their business in the coming year
The two things that most wish to achieve are a healthy work-life balance (28%) and the ability to reduce wasted time by planning ahead (17%)
How can a virtual receptionist help your business overcome these challenges?
Focus on growth
Not being able to see the wood for the trees doesn’t quite describe one of the main barriers to business growth. The real challenge is not being able to escape the present to plan for the future.
Those phone calls and that admin can constantly distract you from the pressing need to plan for growth.
A key benefit of a virtual receptionist is taking you away from the front line. They provide the space you need to focus on growth. They can help you maintain a healthy work-life balance by reducing ‘wasted’ time and allowing you to plan ahead.
Virtual receptionists are faultlessly professional, trained call handlers. They offer impeccable customer service.
In a business environment that is characterised by the threat of competitors, gaining the edge on the customer service you offer may help you reach the tipping point to secure that sale.
Virtual receptionists are an incredibly cost-effective solution. There are no recruitment fees, no training costs and no hidden staff costs in terms of benefits and holidays. In fact, you can employ your virtual receptionist only at your busiest times of year.
Never lose an opportunity
It’s usually true that the biggest opportunities are those you missed. And no business can afford to let opportunities go by.
Yet your business must also ensure it focuses on the opportunities it already has.
This is another key benefit that a virtual receptionist brings. They ensure that, even when no one is available, enquiries can be taken and leads kept warm. They allow you to capitalise on every lead without placing the onus on you to greet every prospect.
Find out how a virtual receptionist can help you grow
This is what business owners identified as their challenges and aspirations:
SMEs need to grow and cut costs
Gaining an edge over competitors is crucial
Reducing time that is wasted will allow
A healthier work-life balance
Time to focus on growth
A virtual receptionist will help you start achieving all these business goals.
To find out how your business could benefit, get in touch with our team today for further information.
Posted by Gemma Harding
As Head of Client Services, Gemma is an expert in the customer service industry. With over 20 years of experience in the call handling process she will guide your organisation to an improved customer service strategy. Hobbies include all thing equestrian.