Virtual Receptionist Service

Let our team be the friendly voice of your organisation.

Download Our Brochure Request A Quote

Why Use a Virtual Reception Team?

  • Never miss an enquiry

    We’ll make sure every call is answered quickly and professionally.

  • Managed call routing

    Improve efficiency by having calls transferred to the right people in the right departments.

  • Improved customer experience

    We'll help you cut hold time and improve customer satisfaction.

Outsourced receptionists who understand your business

Not every business has the resource to capture every call, especially if you’re in high demand. Even so, it’s important that your customers get a telephone answering service that accurately reflects your values.

When you opt for a virtual receptionist service from CALLCARE, we’ll take the time to get to know your business. We train all of our reception staff to the highest level, enabling them to take your calls confidently and professionally so your customers enjoy a seamless experience.

We work hard to improve your business’s efficiency. Our operators transfer calls to the relevant department, and, if no one is available to answer the enquiry, we’ll take a message to ensure you never miss an opportunity.

Virtual Receptionist - Male & Female Call Handlers

Why choose CALLCARE to represent your business

  • We care about your customers as much as you do – Our virtual receptionists don’t just take calls; they go the extra mile to provide your customers with the best possible experience every time they get in touch.
  • We have plenty of experience – We’ve been providing outsourced receptionist services for over 20 years, and in that time we’ve learned a lot. Rest assured our team has the knowledge and the experience to handle every call to the highest standards.
  • We understand your business – When you choose any of our services, we take the time to get to know your business and common pain points for your customers. It’s how we’re able to provide such a high quality of service.

Give your customers the welcome they deserve whenever they call with a virtual receptionist service from CALLCARE.

Virtual Receptionist - Female Call Handler
Impact Housing

Impact Housing

Client Testimonial
“CALLCARE are always professional and helpful, and provide a great service and an experienced team of people to assist in service delivery. Excellent value for money.”

Frequently asked questions

Are you FCA regulated?

Yes, we’re one of the few telephone answering outsourcing providers in the UK to be regulated by the Financial Conduct Authority.

How will you keep my business data safe?

We take all necessary precautions to keep your data safe. We’re ICO regulated and GDPR compliant, conforming with the Data Protection Act of 1998. That means we’ll only use your information for the purposes you specify, and you’ll always remain in control of your data.

Do I need special software or equipment to outsource my telephone answering?

No, it’s easy to get started straight away. We can provide you with a new telephone number and take your calls directly, or give you a unique code to divert calls to us during specific trading periods.

Can you provide an out-of-hours call answering service?

Yes, we can take calls for you at our UK call centres 24 hours a day, including bank holidays and weekends, and at no extra cost!

How It Works

  • 1. Initial Enquiry

    1. Initial Enquiry

    Call in and speak to one of our sales team or complete our simple online form.

  • 2. Consultation

    2. Consultation

    After contact has been made we would discuss a suitable package.

  • 3. Quote

    3. Quote

    Provide a quote and send a proposal through, tailored to your requirements.

  • 4. Paperwork

    4. Paperwork

    We then proceed onto the relevant paperwork in order to get your package started.

  • 5. Setup

    5. Setup

    We pass your account onto our scripting team to finalise your account and add your clients' details onto our database and integrate with your CRM where necessary.

  • 6. Go live

    6. Go live

    Your account is reviewed by yourselves and your account manager, tested at our site and then finalised before we go live.

What are the benefits of using a virtual receptionist?

Whether it’s saving money or alleviating pressure on in-house staff, our virtual receptionist services offer a wide range of advantages that can help you reach your business goals.

  • Hire at a fraction of the cost of recruiting a full-time receptionist

  • Take advantage of a wealth of experience and expertise without the training costs

  • Never miss a call, even when call volume is at its peak

  • Free up the time of your in-house team to be used more effectively elsewhere in your business

  • See your exact requirements come to life with calls and messages taken using the procedures you’ve specified

Read our latest articles

Could Your Business Handle Phone Lines Going Down?: Dulux Case Study
Read
How well do Rail lines conduct themselves?
Read
Preparing for a Cyber Attack: Best Practices
Read
Why is your staff turnover so high — and what can you do about it?
Read
What’s it like working in a call centre?
Read
The perils of staff burnout: How to protect your workers
Read