There is no substitute for providing professional, personable, and dedicated customer service. Offering a seamless customer journey all day, every day is essential for standing out in your industry and earning new opportunities.
You shouldn’t have to sacrifice your customer experience just because things don’t go to plan. While you can’t always control when or if something goes wrong in your operations, with CallCare, you can minimise the impact this has on your business.
Streamline your operations and ensure maximum efficiency with our business call answering service. We answer your calls quickly, patching them through to the appropriate staff or taking messages to ensure you always know what is going on.
Capture more leads, reduce pressure on your staff and upscale your client experience. With our extensive experience working with a variety of professional services, we can tailor build a solution for your outsourcing needs.
Not all outsourced providers are specialists in handling Healthcare enquiries, our outsourced solutions are built around you to handle peaks in demand across a multitude of platforms including calls, email, live chat and SMS.
From 24hr Helpdesk support to Emergency Engineer call outs, move forward with the confidence that your business, customers, and staff are fully protected. Our bespoke solutions are built with your business in mind.
In a recent survey of professionals in the Facilities Management industry more than 70% of workers say they felt more positive since the introduction of the new National Living Wage was announced by the Chancellor, at the Summer Budget.
59% of respondents state that they will feel more motivated at work as a result of their increase in pay.
More than a million workers in the UK aged 25 and over are set to directly benefit from the increase, which sees the current minimum rate of £6.70 increase by 50p. Many could see their pay packets rise by up to £900 a year.
A number of UK companies have already pledged to pay at or above the new rate, including big brands like Morrisons, Lidl, National Express, and IKEA. How are employers going to deal with this National Living Wage and what other changes will they be making to the workplace? Ideas like taking lower profits and improving efficiency in the workplace are claims that some employers have made. (see image below)
CALLCARE’s remote call handling solution ensures no calls are missed and we triage your emergency calls according to your instructions. We have over 18 years’ experience handling calls efficiently and effectively for companies in the Repair and Maintenance sector and our current clients include a number of facilities management organisations.
An outsourcing solution can help reduce costs whilst keeping your operational hours open 24/7. Lowering your operating costs is not the only thing you can accomplish by outsourcing your calls to us. By outsourcing your calls to CALLCARE, we will guarantee:
A quicker response time
An improved reputation for your company
Increased customer satisfaction
Using CALLCARE to handle your calls means you can rest easy in the knowledge that your engineers aren’t unnecessarily interrupted and contact is only made when needed. Our service enhances your customer service by raising service levels with minimal costs. Customer satisfaction will be increased due to instant response to emergencies and other issues, making your company synonymous with dedication to customer care.
Services that we provide for companies in the repair and maintenance sector include:
24 hour emergency engineer call out lines
Telephone line support
Diary management / Booking lines
Customer service lines
Lone worker protection
If you’d like to speak to one of our specialists about our service please don’t hesitate to get in touch.
All of the CALLCARE staff share their experiences of when our services are useful for different business, find them here on the blog and on our Linkedin page.
Posted by Gemma Harding
As Head of Client Services, Gemma is an expert in the customer service industry. With over 20 years of experience in the call handling process she will guide your organisation to an improved customer service strategy. Hobbies include all thing equestrian.