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  • How to: Boost Customer Loyalty – Even In a Large Company

    When it comes to providing the best possible service to their customers, larger businesses can feel at a disadvantage compared to smaller companies. Large companies often have far more customers than smaller companies. As a result, they sometimes struggle to provide each customer... ...

  • Five ways to effectively deal with staff sickness in a call centre

    It’s easy to see staff sickness as an individual’s problem. But doing so serves to hide the root causes of absenteeism – and to mask its true scale and the cost to your organisation. We all know that days off due to sickness and injury can create problems with meeting deadl... ...

  • What is a call centre? Facts vs myths

    Call centres have a bad reputation globally, but not everyone really understands what one is and what goes on behind the scenes. A call centre is an office environment that receives large volumes of phone calls. Many call centres provide outsourced solutions for companies that do... ...

  • Five qualities of a successful call centre agent

    Providing the highest standard of customer service is crucial to every business’s success. After all, without great customer care, those you target just won’t convert to long-term, loyal customers. Call centre agents are often the first port of call for customers looking to l... ...

  • How to deal with difficult customers over the phone

    With some 60% of consumers making the decision not to do business with a brand in the face of just one poor customer-care experience, according to the 2016 Microsoft State of Global Customer Service Report, the customer service you offer as a company is integral to long-term succ... ...

  • Why 24-hour call handling is the answer to your customer care issues

    While standard business hours are typically 9 till 5, an increasing number of businesses are now offering 24-hour care to their customers. For product-based businesses in particular, round-the-clock call answering provides a direct route to support, enabling customers to get the ... ...