With many businesses looking to expand their range of clients, and with the internet encouraging global business to occur, many companies now trade internationally.

This allows companies to gain more business and profit. However, it can be difficult to communicate with companies who are in a different time zone. How do you talk to them when they are always asleep when you have your working day? Relying on email is never enough to consolidate a relationship with companies that are based oversees.

With a 24 hour telephone answering service which you can outsource, companies can contact you at any time of the day or night and know that there will be a response on the other end of the line.

The caller may not get through to you directly but for callers looking to make a booking, a purchase, to find out how your diary is looking, or to simply talk to someone instead of leaving a message, then a call centre can work in your favour.

A call centre which operates for your business on your behalf 24/7 will show your international clients that you are a reliable and committed business which cares about its clientele.

Outsourced call centre staff can create a bespoke package which allows the operators to work flexibly to the company’s demands, for example, you can ask the company directly to redirect important calls from one specific client through to your mobile at any time of the night, or you might want to ward off timewasters by telling the call company never to put you through to a certain caller if they try and contact you.

This allows you to manage your time more efficiently and allows your business to operate properly internationally.

The benefits of this is that you gain the respect you need from international clients which allows your business to have a successful and untarnished reputation. Reputation and reliability is very important in international business relationships.

Gemma Harding
Gemma Harding

As Head of Client Services Gemma is an expert in the call answering services industry.