Business never stops and it is more important than ever to keep your company running 24 hours, 7 days a week. This enables you to keep up with your competitors and expand your business successfully.

In this world where we have internet you will most certainly receive calls while you are busy working or already on the phone or even asleep. Most of all, customers expect you to be available at any time of the day or night.

It can be difficult to employ someone to be there all of the time answering calls, and hiring a member of staff to answer your calls through the night can prove highly expensive.

A 24 hour call answering service will provide a solution and give your customers the comfort of talking to a real person instead of the rigid and automated answering machine services which many companies employ. This gives callers a feeling of warmth and security, presenting a good first impression of your business even in the middle of the night!

It also takes all the stress of answering the telephones away from you, leaving you and your staff to get on with the important issues of running your company.

Providing your company with a “face” by having a friendly person at the end of the line, someone who is respectful and helpful, will give the caller a first rate impression of the business.  It will make more people want to deal with your company in the future and recommend to their business associates – creating more business for you.

All the staff at a 24 hour call answering service will be fully briefed on your business and will have a full understanding of your company and your business needs. This ensures your calls are dealt with professionally whether you are in the office at 9am or in the middle of the night at 3am. All the calls are answered quickly and in professional way, so your customers are never kept waiting wherever they are calling from and at whatever time.

This means your business can continue to run long after you have left the office.

Gemma Harding

As Head of Client Services Gemma is an expert in the call answering services industry.