Office workers are distracted every 3 minutes.

Are office distractions damaging your business?

We live in a world where technology is ubiquitous. Technological advances have changed the way we do business and have improved the efficiency of businesses around the world many times over. However, is it possible that technology could also be the major factor causing inefficiency in our offices?

This year, there has been a number of studies and subsequent media coverage into how frequently office workers are distracted, and how long it then takes them to resume the task they were originally undertaking. Some studies suggest that on average we are distracted every 3 minutes, with it taking as long as 23 minutes to get back on track.

The reason we experience so many distractions is not just because of technology, but how we choose to communicate with it. For example, conversations that may have once been dealt with in a single telephone call will now be handled via a series of emails or instant messages. This greatly increases the number of times your phone will distract you from your work to handle a single conversation. Amplify this over the number of conversations you have each day, and it is easy to see how we have got to this point.

Finding time to think

Earlier this year, the Wall Street Journal ran an article in which a number of prominent business people discussed how they were tackling the problem of distractions in the work place. The solutions range from encouraging staff to use phone calls more, to allocating hours each day to distraction free “thinking time”, and in one instance even removing internal email from the business altogether.

What all of these solutions show is that while technology is great when it comes to connecting us, we still need time to concentrate on the crux of our work. Maximising the efficiency at which we communicate by minimising unnecessary emails and messages is the best way to create distraction free periods in our day.

An effective way for offices to reduce their reliance on email and instant messaging is to use a call handling service. As many of the leading business people in the article mentioned, using the telephone is actually an extremely efficient way to communicate. A single phone call can be as effective as a number of emails. By using a call handling service you can maximise your firm’s ability to communicate via the telephone, and reduce your reliance on emails and the distraction they cause.

Our Solution

At CALLCARE, we can provide your business with a team of specially trained operators to handle your calls and your switchboard to improve the quality of communication within your company. By helping people to connect with each other via the telephone wherever they may be, you can reduce the number of emails your staff receive, and help to create a productive and distraction free environment.

Find out more about how the services we offer, and how we can help you stay connected but distraction free by contacting us today. Call us on 0345 055 8444 or complete the contact form for more information.

Gemma Harding
Gemma Harding

As Head of Client Services Gemma is an expert in the telephone answering services industry.