According to a recent report published by the National Office of Statistics, sickness absence in the North West of England is amongst the highest in the UK. With this in mind, how many businesses can afford to have employees off long term sick – and more importantly, how do you manage the extra workload?

With many businesses tightening their belts and reviewing their budgets no company can afford to spend excess money in the current climate. This is why outsourced call centres like CALLCARE have grown more popular, as companies realise the benefits of not only having a telephone answering and call handling service, but also an absence cover system that enables companies to easily manage when staff are off sick.

With an absence cover or overflow cover service, CALLCARE can handle calls directly so that no business opportunity or important message is ever missed. The service is available 24 hours a day, 7 days a week. This ensures that even in the middle of the night, international callers can still receive a professional and friendly voice on the end of the line that will treat their query or enquiry with the importance it deserves.

Utilising a service such as this will enable many businesses to cope when staff are on long term absences and even when there are several members of staff who are unable to make it into work.

Callers will receive a seamless telephone answering service and need never know that you are understaffed.

Gemma Harding

As Head of Client Services Gemma is an expert in the call answering services industry.