Following last week’s post, featuring CALLCARE’s Head of Client Services, Gemma Harding’s top 3 F’s of leadership, we have put together a second list, containing our top 5 C’s of leadership.

What makes a good leader? What makes people want to follow them? Take a look at the 5 qualities listed here, and see how you can develop your own leadership approach.


A good leader gets results from their workforce, but it is vital that you can communicate what you want effectively. You need to be able to clearly and succinctly convey your message to your team, so that you can work together towards the same goals.

How can you improve communication?

Many leaders adopt an open door policy, which helps staff know that they can approach you with questions or problems. This fosters trust, which is a very important part of communication. To encourage open and honest communication from your team, they need to know that they can trust you to listen.


This is an important leadership trait. Following a leader with no confidence in their vision is almost like the blind leading the blind. When you speak to your team with confidence, to convey new ideas or strategies, people are more likely to get behind your plan, simply because it is immediately more convincing.

Have confidence in your decisions, and your team will have confidence in them too.

How can you boost your confidence?

It is a peculiar fact that acting the part can induce the feelings you seek to mimic. By dressing smartly (power dressing, as it was known in the 80’s), and sitting up straight, you can not only improve people’s perceptions of your confidence levels, but you will benefit from the placebo effect and start to feel them yourself.

One sure fire way to boost your confidence is to improve your eye contact. People who make eye contact are perceived as more dominant and powerful in social situations, and people are more likely to think you more attractive, more highly skilled, and more trustworthy.


Basically, if you aren’t committed to your business, there is no reason that your employees should be. In the same way, it is next to impossible to inspire a positive work ethic in your team as project manager if you have no faith or are apathetic about the task at hand.

How can you improve your commitment?

Take a step back and think about the goals you have set. Are they realistic? If you can’t see yourself achieving them, your commitment levels will decrease. Think about how you can make your projects more manageable, by planning out the smaller details, and focusing on these tasks, rather than the dauntingly big picture.

Why are you not committed to a project or goal? Do you really think it’s worthwhile? Take a minute to think how it will benefit your business, or your department. Think about what you hope to achieve, and why this should be important to you.

The 3 C’s

If you can’t answer these questions satisfactorily, you should take another look at the first two C’s. Do you have the Confidence to Communicate your vision, to inspire Commitment? A good leader makes difficult decisions, and has to believe in the outcome, in order for their leadership to be meaningful and desirable.

Ross Barnes-Moore