Acis are a social housing provider and housing association which has been going since 1999 and has over six and a half thousand properties in Lincolnshire, Nottinghamshire, Derbyshire and South Yorkshire. Acis also have some student accommodation, in both Nottingham and Sheffield.
They run a 24/7 repair service for their customers, through a company called Prime, of which Acis is the sole owner.
Acis went out to tender in 2009 for out of hours outsourcing services to test the water on what other providers had to offer. At the time Acis chose to stay with their current provider.
Acis went to tender a second time after their supplier stopped providing their services. At this point, they weighed up an outsourced provider and an in-house option.
They chose to outsource to CallCare due to the support that was there from the account manager and becoming clear it was a partnership they wanted to form to provide a professional service to their customers.