Hodge Bank Ltd, founded in 1987, is one of the biggest independent family owned bank in Wales. Offering a huge range of personal and business financial solutions.

Hodge Bank Ltd.

About Hodge Bank

Hodge Bank Ltd, the biggest independent family owned bank in Wales, was founded in 1987. They are a lender and savings bank with a vast wealth of knowledge and a strong reputation for looking after their clients.

The Challenge

Hodge Bank needed an outsourced customer service line and disaster recovery in case of emergencies.

The Outcome

Drawing from our experience within the sector and extensive work with similar clients we supplied Hodge Bank with a disaster recovery line for emergencies which was in line with their requirements. We also were able to provide a whistleblowing service for Hodge Bank’s employees.


Additionally, we were able to identify a need for an ad hoc call handling service whereby we support Hodge Bank with all overflow calls on an ad hoc basis. Hodge Bank chose CallCare due to our extensive experience and FCA licence.

Katy Gray

‘Very good service from CallCare. Prompt responses to any queries, and always available when we’ve needed them during business continuity events’


Katy Gray – (Information Security Manager and Data Protection Officer)

Shaping our services around you

If you have a similar issue or just need some help, contact us today to see how we can help.