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View our thoughtsMercury Legal are one of the most experienced industrial disease and clinical negligence specialists in the UK.
Mercury Legal
Mercury Legal are one of the most experienced industrial disease and clinical negligence specialists in the UK and have helped thousands of people to recover millions of pounds in much needed compensation.
Mercury Legal initially made contact with CallCare to assist with out of hour calls. This was to be able to keep up with client expectations and avoid client losses to competitors, who provided round the clock accessibility.
Due to our extensive knowledge within this sector, we were able to make suggestions and create a tailored package for Mercury. Providing additional cover in other areas to improve Mercury’s call handling as a whole and enable them to focus on new work generation.
We built out a package and provided Mercury with Overflow Call Answering, Out of Hours Call Answering, Remote Switchboard, Email Management and Outbound Calls.
Gavin Moat
‘Client expectation has grown hugely over the years and the days of contacting a solicitor ‘during office hours’ are long gone. Clients don’t just want their calls to be answered 24/7, they expect it as the norm and if we can’t deliver this then they will soon move on to someone who can.
CallCare play a vital role in meeting this expectation and it would be no exaggeration to say that without them we would miss out on a significant percentage of new instructions which are the life blood to any law firm.’
Gavin Moat – Partner
If you have a similar issue or just need some help, contact us today to see how we can help.
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