London-based Call-handling Service Built on Great Customer Support.
At CALLCARE, we serve a large number of clients from London and the South.
Because of this, we supplement our Manchester contact centres with a dedicated office in the heart of London.
This allows us to meet and work closely with our London clients at a location convenient to them, to ensure the highest standards of service and the best customer experience
As one of the biggest financial centres in Europe, it’s no surprise that businesses flock to London.
CALLCARE are able to provide marketing, advertising and interpreter solutions to every single one of those, whether they work locally or have bases all over the world.
We can also provide a 24 hours-a-day emergency hotline to ensure you have all your bases covered.
That’s complete peace of mind for you and your business.
Why Use CALLCARE?
Having built a reputation for our outsourced contact centres, our London based-clients have commented on how vital it is to have the peace of mind that every one of their calls is answered.
Clients can often be left disappointed if they have to speak to a machine; they prefer the connection of a real human voice. Eliminate the need for voicemail and keep your customers happy
It ensures higher client retention rates and better opportunities to build new business connections
CALLCARE’s friendly and experienced operators will speak to each caller courteously and professionally, and will either direct the call to the relevant member of staff, or take a message and email it to the intended recipient, as per your exact requirements.
Our operators are also trained to make outgoing calls for marketing purposes and can contact your database to complete a short survey or to tell them about a new product you are releasing.
Why Should You Outsource?
Call centre outsourcing from CALLCARE is also popular because it helps you to stay in touch with your clients.
A 24/7 emergency response line can be installed to ensure any question, query or order is received no matter what time the call comes in.
This is particularly beneficial to companies who work with clients from different time zones and as a result may receive calls out of hours which would have otherwise not been answered.
Additionally, for companies that trade overseas, an interpreter service is available with CALLCARE London, which has proven beneficial for those companies who regularly speak with clients from different countries. This ensures that all communication is clear and no message is misunderstood.