Out of Hours and Overflow Support For Call Centres
Wholesale Call Management
We are perfectly placed to provide out of hours and overflow cover for call centres with between 10 and 500 operators.
By using CALLCARE to manage your call overflow, you can scale to meet demand and manage more new clients.
Our in-house IT team ensure seamless integration with your systems so your level of service won't be affected.
Respond to Enquries 24/7
Business happens 24/7 so you need to be able to respond to enquiries whenever they come in.
If you’re a call answering service, using CALLCARE to manage out of hours calls allows you to offer 24/7 cover to your clients without having to invest in infrastructure.
If you manage your own in-house call centre, outsourcing to CALLCARE allows you to answer customer enquiries at all times, without having to hire night staff.
Work with Industry Experts
At CALLCARE we’ve been handling calls for over 19 years. When you choose us to support you in your contact centre you can benefit from those years of experience.
Our dedicated in-house IT team will oversee the entire integration process to ensure a seamless connection between your own call centre and our systems.
In addition to this, our scripting team and account managers will support you in creating the best call flows for your requirements, and can even go with you to pitch meetings if you intend to use CALLCARE to improve your scalability when taking on a new client.Request Quote
Slater and Gordon
"We have worked with CALLCARE for a number of years now and are very satisfied with the approach, processes and professionalism applied to our accounts. Our company, Slater and Gordon, is a leading UK law firm so all our clients we entrust to them, need to receive the same high standard throughout any contact touch points. It needs to be the highest quality, which is what we get with CALLCARE. They are responsible for our out of hours cover and contingency, in times of unexpected volume call. CALLCARE understand the high standards that Slater and Gordon have and are most efficient in delivering well within our strict requirements. I would highly recommend working with them."