Interpreter Call Service

We can help you manage calls in a wide range of languages.

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Why Use an Interpreter Call Service?

  • Improved communication

    We speak to people in their native language to help you communicate better.

  • Reduced international staffing & procurement costs

    Employing a wide range of language speakers can be expensive. We provide a cost effective alternative.

  • Greater customer satisfaction

    Your callers appreciate it when you can speak to them in their preferred language.

Seamless Communication With All Your Customers

When dealing with customers, suppliers and prospects, all businesses want to be perceived as local and responsive to the caller’s needs and requirements.

At CALLCARE we understand the communication issues that this can create and can provide an interpreter service for international callers. We are able to seamlessly link up calls with a translator, in real time, which is ideal for emergency helplines and international customer service.

Telephone Interpreting - Smiling telephonist

Translation Services For Any Language

Our translation service is available for any language with a link up that is quick and unobtrusive. The operator sets up a three way call to include an interpreter who listens to the caller and relays the information back to the CALLCARE operator. The operator records the message and responds back to the caller via the interpreter. All messages generated are relayed in English and sent directly to the intended recipient via email.

Clients that find our translation services useful include international construction companies who benefit from the ability to effectively relate site information to colleagues around the world. Also, universities and healthcare organisations value the improved communications and service levels the service allows.

Telephone Interpreting - Smiling female call handler
Eyden Locksmith

Eyden Locksmith

Client Testimonial
"Since 2013, CALLCARE has handled our out of hours calls and has done so impeccably. Due to the nature of our business customers often need an emergency call-out and CALLCARE ensure that this can happen, no matter the time. Outsourcing to CALLCARE gives us peace of mind that our customers are being taken care of, even when we can’t answer the phone. The team are always available for any last minute updates and are very attentive to our companies needs. A whole new bespoke system was even put into place to accommodate our specific requirements. A very professional and efficient service, we can see ourselves staying with CALLCARE for a long time."
Are you FCA regulated?

Yes, we’re one of the few telephone answering outsourcing providers in the UK to be regulated by the Financial Conduct Authority.

How will you keep my business data safe?

We take all necessary precautions to keep your data safe. We’re ICO regulated and GDPR compliant, conforming with the Data Protection Act of 1998. That means we’ll only use your information for the purposes you specify, and you’ll always remain in control of your data.

Do I need special software or equipment to outsource my telephone answering?

No, it’s easy to get started straight away. We can provide you with a new telephone number and take your calls directly, or give you a unique code to divert calls to us during specific trading periods.

Can you provide an out-of-hours call answering service?

Yes, we can take calls for you at our UK call centres 24 hours a day, including bank holidays and weekends, and at no extra cost!

How It Works

  • 1. Initial Enquiry

    1. Initial Enquiry

    Call in and speak to one of our sales team or complete our simple online form.

  • 2. Consultation

    2. Consultation

    After contact has been made we would discuss a suitable package.

  • 3. Quote

    3. Quote

    Provide a quote and send a proposal through, tailored to your requirements.

  • 4. Paperwork

    4. Paperwork

    We then proceed onto the relevant paperwork in order to get your package started.

  • 5. Setup

    5. Setup

    We pass your account onto our scripting team to finalise your account and add your clients' details onto our database and integrate with your CRM where necessary.

  • 6. Go live

    6. Go live

    Your account is reviewed by yourselves and your account manager, tested at our site and then finalised before we go live.

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