VCare : CALLCARE

The Benefits of Using VCare

Complete system recovery
We help to recover your data and voice systems for comprehensive disaster recovery.
Reputational protection
With VCare, even if your systems go down your reputation is protected.
Uninterrupted service
Despite issues in-house, VCare makes sure your can still provide your service to the rest of the world.

How Our Disaster Recovery Services Work

VCare is our combined service for voice and data disaster recovery.

It provides you with the reassurance that in the event of an incident, your core business applications and functions will be maintained, SLA’s achieved and your customer experience levels are consistent.

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Prevent Data Loss & Downtime

67% of companies have experienced data loss or downtime in the past year and yet over 80% of businesses don’t have Guaranteed Application Availability as part of their disaster recovery plan. When you suffer a loss of inbound calls and access to core business applications such as finance, case management or your CRM, how will your business be affected?

There are key areas that support business today like telephony, technology and people. In event of an incident our call handlers will start using the pre-approved script for your account to deal with the calls. Whether simply taking messages or passing calls on to the relevant people – your business can go on as usual. Recovery of all applications, data and infrastructure are guaranteed to be enabled within 1 hour. VCare is available as a modular business continuity solution or part of a complete disaster recovery plan.

Eyden Locksmith

Client Testimonial

"Since 2013, CALLCARE has handled our out of hours calls and has done so impeccably. Due to the nature of our business customers often need an emergency call-out and CALLCARE ensure that this can happen, no matter the time. Outsourcing to CALLCARE gives us peace of mind that our customers are being taken care of, even when we can’t answer the phone. The team are always available for any last minute updates and are very attentive to our companies needs. A whole new bespoke system was even put into place to accommodate our specific requirements. A very professional and efficient service, we can see ourselves staying with CALLCARE for a long time."

Are you FCA regulated?

Yes, we’re one of the few telephone answering outsourcing providers in the UK to be regulated by the Financial Conduct Authority.

How will you keep my business data safe?

We take all necessary precautions to keep your data safe. We’re ICO regulated and GDPR compliant, conforming with the Data Protection Act of 1998. That means we’ll only use your information for the purposes you specify, and you’ll always remain in control of your data.

Do I need special software or equipment to outsource my telephone answering?

No, it’s easy to get started straight away. We can provide you with a new telephone number and take your calls directly, or give you a unique code to divert calls to us during specific trading periods.

Can you provide an out-of-hours call answering service?

Yes, we can take calls for you at our UK call centres 24 hours a day, including bank holidays and weekends, and at no extra cost!

How It Works

1. Initial Enquiry

Call in and speak to one of our sales team or complete our simple online form.
2. Consultation

After contact has been made we would discuss a suitable package.
3. Quote

Provide a quote and send a proposal through, tailored to your requirements.
4. Paperwork

We then proceed onto the relevant paperwork in order to get your package started.
5. Setup

We pass your account onto our scripting team to finalise your account and add your clients' details onto our database and integrate with your CRM where necessary.
6. Go live

Your account is reviewed by yourselves and your account manager, tested at our site and then finalised before we go live.