We help to recover your data and voice systems for comprehensive disaster recovery.
With VCare, even if your systems go down your reputation is protected.
Despite issues in-house, VCare makes sure your can still provide your service to the rest of the world.
VCare is our combined service for voice and data disaster recovery.
It provides you with the reassurance that in the event of an incident, your core business applications and functions will be maintained, SLA’s achieved and your customer experience levels are consistent.
67% of companies have experienced data loss or downtime in the past year and yet over 80% of businesses don’t have Guaranteed Application Availability as part of their disaster recovery plan. When you suffer a loss of inbound calls and access to core business applications such as finance, case management or your CRM, how will your business be affected?
There are key areas that support business today like telephony, technology and people. In event of an incident our call handlers will start using the pre-approved script for your account to deal with the calls. Whether simply taking messages or passing calls on to the relevant people – your business can go on as usual. Recovery of all applications, data and infrastructure are guaranteed to be enabled within 1 hour. VCare is available as a modular business continuity solution or part of a complete disaster recovery plan.
Yes, we’re one of the few telephone answering outsourcing providers in the UK to be regulated by the Financial Conduct Authority.
We take all necessary precautions to keep your data safe. We’re ICO regulated and GDPR compliant, conforming with the Data Protection Act of 1998. That means we’ll only use your information for the purposes you specify, and you’ll always remain in control of your data.
No, it’s easy to get started straight away. We can provide you with a new telephone number and take your calls directly, or give you a unique code to divert calls to us during specific trading periods.
Yes, we can take calls for you at our UK call centres 24 hours a day, including bank holidays and weekends, and at no extra cost!
Call in and speak to one of our sales team or complete our simple online form.
After contact has been made we would discuss a suitable package.
Provide a quote and send a proposal through, tailored to your requirements.
We then proceed onto the relevant paperwork in order to get your package started.
We pass your account onto our scripting team to finalise your account and add your clients' details onto our database and integrate with your CRM where necessary.
Your account is reviewed by yourselves and your account manager, tested at our site and then finalised before we go live.
