CallCare were able to provide a dedicated team and be up and running in a matter of days, seamlessly transferring Readesmoor vaccination booking calls over to the CallCare team on hand. CallCare managed the inbound calls, working on a first come first serve basis, booking Readesmoor’s available appointment slots, and also provided an outbound service to prioritise the booking of elderly and vulnerable patients and ensure they were booked in for the first wave of available vaccines.
2 appointments per 975 vaccines were booked 21 days apart for each patient and an SMS solution was implemented to communicate and confirm appointments. CallCare were also able to provide messaging inline with the practices developing response via SMS and recorded message updates on the booking line, enabling the signposting and streamlining of patients.
Once appointments had started to fill up, Readesmoor were told the vaccines would not arrive in time and used CallCare to successfully move 400 patients into alternative appointment slots.