Complete Customer Service Solutions
Improved customer satisfaction
Callers experience reduced hold times and personable, helpful operators whenever they phone your organisation.
Our investment into state of the art contact centres on multiple sites ensures continuity of service at all times.
We seamlessly integrate with your existing CRM, and can support you across a wide range of channels for a 360° customer experience.
Customer Care Services
Providing good customer care services is vital to creating a good experience for your customers and clients. Creating a good customer experience will benefit your organisation in a number of ways.
The better the experience your clients and customers receive, the more likely they are to stay with your organisation and use your products or services again.
Studies suggest that new customers can cost 10 times as much to generate as it costs to maintain an existing customer. They also show that repeat customers tend to spend 67% more and have larger transactions.
Outsourced Customer Service
An effective and immediate way to improve the quality of customer service in any organisation is to utilise an outsourced customer service provider.
A dedicated customer service provider will have the infrastructure and specialisms required to provide an extremely high standard of customer service while remaining cost effective.
The latest technology allows an outsourced customer service provider to seamlessly integrate with your existing systems.
This means that although the service provider is off-site, there are no additional delays when outsourcing.
“For over a year, CALLCARE has handled our out of hours calls and has done so impeccably.
Due to the nature of our business customers often need an emergency call-out and CALLCARE ensure that this can happen, no matter the time. Outsourcing to CALLCARE gives us peace of mind that our customers are being taken care of, even when we can’t answer the phone.
The team are always available for any last minute updates and are very attentive to our companies needs.
A whole new bespoke system was even put into place to accommodate our specific requirements. A very professional and efficient service, we can see ourselves staying with CALLCARE for a long time.”"