Integrated Solutions For IT Firms
Specialist IT & Tech Teams
We have a dedicated team to manage calls for tech and IT firms who understand the industry and your callers requirements.
Manage Engineer Call-Outs
We can triage calls and escalate them to the relevant on-call personnel in the event one of your clients requires immediate attention.
Arrange Meetings and Book Appointments
Our operators can manage your team’s diaries to arrange appointments and book meetings with existing and potential new clients.
Call Handling For IT and Tech Firms
With a call handling service from CALLCARE, IT and tech firms can ensure their phonelines are covered 24/7/365.
This ensures that any new enquiries that come in are answered and dealt with by friendly and well informed staff.
We'll develop call flows that ensure you get all the information you need from every incoming call, and we can even incorporate diary management to book meetings between your team and existing customers or potential new clients.
Incident Response For IT Systems Providers
Often, your service level agreements will promise to keep client's systems up and running at all times, and provide immediate response in the event of a systems failure.
Our call handling service provides a cost effective way to meet that SLA.
We can manage your helpdesk 24/7, triaging any calls that come in and escalating them as appropriate. We can then dial out to your on-call staff briefing them in on the issue.
We will continue to liaise between your team and the client on site until the issue is fully resolved.Request Quote
“For over a year, CALLCARE has handled our out of hours calls and has done so impeccably.
Due to the nature of our business customers often need an emergency call-out and CALLCARE ensure that this can happen, no matter the time. Outsourcing to CALLCARE gives us peace of mind that our customers are being taken care of, even when we can’t answer the phone.
The team are always available for any last minute updates and are very attentive to our companies needs.
A whole new bespoke system was even put into place to accommodate our specific requirements. A very professional and efficient service, we can see ourselves staying with CALLCARE for a long time.”