Public Sector Call Centre

We have a long history of providing call handling to the public sector, from councils to emergency services and beyond.

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Why Use Call Centres in the Public Sector?

  • Remote switchboard service

    We take the calls and route them to the correct department, speeding up the user journey and improving the experience.

  • Customer information

    Your operators can be briefed to answer a number of frequently asked questions to help you deal with basic enquiries.

  • Business continuity

    Our 24 hour contact centres ensure business continuity for your organisation, helping you provide a high standard of support.

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Public Sector Call Support

CALLCARE work in partnership with many different areas of the public sector by supporting their communication strategies and ensuring their business continuity.

Several Local Authorities use CALLCARE to help them deliver their services to the local community and provide a duty of care to their staff when they are working alone.

A Wide Range of Public Sector Clients

Additionally, CALLCARE support several universities with call handling services such as providing adhoc call support during clearing, so removing the necessity for temporary workers.

Through CALLCARE services, they have been able to achieve cost efficiencies whilst also ensuring a high level of client service and personnel safety.

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Client Testimonial

Impact Housing

"CALLCARE are always professional and helpful, and provide a great service and an experienced team of people to assist in service delivery. Excellent value for money."