We provide 24/7 cover as standard, so there's always someone ready to answer your client's calls.
All our operators are trained to handle customer service calls and improve the experience for your customer.
Our in-house IT team makes sure our systems work in sync with yours for a seamless service.
Without the additional costs of employing more staff or training up the existing team. Our complete 24 hour telephone answering service solution seamlessly assimilates with your existing help desk team. This way we can manage your out of hours calls, as well as providing critical day time overflow and disaster recovery cover.
Our helpdesk support team will be trained to replicate your current processes and we also work with you to make more efficient changes. This solution gives you a dedicated, highly trained team that can increase your service levels by providing your clients with around the clock support. The cost reduction is significant in comparison to operating your own full time team.
The typical helpdesk support call flow is that the call is answered within 10 seconds by our call handlers. After going through a series of questions specified by you, we will do one of the following:
– Try to resolve the issue
– Escalate the call
– Send a real time incident report
If you’d like more information about CALLCARE’s 24 hour helpdesk support service, get in touch now.
Yes, we’re one of the few telephone answering outsourcing providers in the UK to be regulated by the Financial Conduct Authority.
We take all necessary precautions to keep your data safe. We’re ICO regulated and GDPR compliant, conforming with the Data Protection Act of 1998. That means we’ll only use your information for the purposes you specify, and you’ll always remain in control of your data.
No, it’s easy to get started straight away. We can provide you with a new telephone number and take your calls directly, or give you a unique code to divert calls to us during specific trading periods.
Yes, we can take calls for you at our UK call centres 24 hours a day, including bank holidays and weekends, and at no extra cost!
Call in and speak to one of our sales team or complete our simple online form.
After contact has been made we would discuss a suitable package.
Provide a quote and send a proposal through, tailored to your requirements.
We then proceed onto the relevant paperwork in order to get your package started.
We pass your account onto our scripting team to finalise your account and add your clients' details onto our database and integrate with your CRM where necessary.
Your account is reviewed by yourselves and your account manager, tested at our site and then finalised before we go live.