Outsourced Helpdesk Services

Help desk services to provide 24 hour cover for your clients.

Download Our Brochure Request A Quote

The Benefits of Our Help Desk Support Services

  • 24 hour cover

    We provide 24/7 cover as standard, so there's always someone ready to answer your client's calls.

  • Customer service experts

    All our operators are trained to handle customer service calls and improve the experience for your customer.

  • Seamless integration

    Our in-house IT team makes sure our systems work in sync with yours for a seamless service.

Extend Your Services to 24/7

Without the additional costs of employing more staff or training up the existing team. Our complete 24 hour telephone answering service solution seamlessly assimilates with your existing help desk team. This way we can manage your out of hours calls, as well as providing critical day time overflow and disaster recovery cover.

Our helpdesk support team will be trained to replicate your current processes and we also work with you to make more efficient changes. This solution gives you a dedicated, highly trained team that can increase your service levels by providing your clients with around the clock support. The cost reduction is significant in comparison to operating your own full time team.

Helpdesk Support Service - Female telephonist with red hair

Reduced Hold Times

The typical helpdesk support call flow is that the call is answered within 10 seconds by our call handlers. After going through a series of questions specified by you, we will do one of the following:

– Try to resolve the issue
– Escalate the call
– Send a real time incident report

If you’d like more information about CALLCARE’s 24 hour helpdesk support service, get in touch now.

Helpdesk Support Service - Smiling co-workers
Eyden Locksmith

Eyden Locksmith

Client Testimonial
"Since 2013, CALLCARE has handled our out of hours calls and has done so impeccably. Due to the nature of our business customers often need an emergency call-out and CALLCARE ensure that this can happen, no matter the time. Outsourcing to CALLCARE gives us peace of mind that our customers are being taken care of, even when we can’t answer the phone. The team are always available for any last minute updates and are very attentive to our companies needs. A whole new bespoke system was even put into place to accommodate our specific requirements. A very professional and efficient service, we can see ourselves staying with CALLCARE for a long time."
Are you FCA regulated?

Yes, we’re one of the few telephone answering outsourcing providers in the UK to be regulated by the Financial Conduct Authority.

How will you keep my business data safe?

We take all necessary precautions to keep your data safe. We’re ICO regulated and GDPR compliant, conforming with the Data Protection Act of 1998. That means we’ll only use your information for the purposes you specify, and you’ll always remain in control of your data.

Do I need special software or equipment to outsource my telephone answering?

No, it’s easy to get started straight away. We can provide you with a new telephone number and take your calls directly, or give you a unique code to divert calls to us during specific trading periods.

Can you provide an out-of-hours call answering service?

Yes, we can take calls for you at our UK call centres 24 hours a day, including bank holidays and weekends, and at no extra cost!

How It Works

  • 1. Initial Enquiry

    1. Initial Enquiry

    Call in and speak to one of our sales team or complete our simple online form.

  • 2. Consultation

    2. Consultation

    After contact has been made we would discuss a suitable package.

  • 3. Quote

    3. Quote

    Provide a quote and send a proposal through, tailored to your requirements.

  • 4. Paperwork

    4. Paperwork

    We then proceed onto the relevant paperwork in order to get your package started.

  • 5. Setup

    5. Setup

    We pass your account onto our scripting team to finalise your account and add your clients' details onto our database and integrate with your CRM where necessary.

  • 6. Go live

    6. Go live

    Your account is reviewed by yourselves and your account manager, tested at our site and then finalised before we go live.

Read our latest articles

What are outsourcing services?
Read
Phone vs Twitter
Read
CALLCARE set to exhibit at Management In Practice
Read
How to answer a business phone call
Read
What is a customer service model?
Read
How to create an exceptional customer experience
Read