24 Hour Dedicated Helpdesk Solution
Providing Unparalleled Customer Service & Support
We make it possible for you to extend your services to 24/7
Without the additional costs of employing more staff or training up the existing team. Our complete 24 hour solution seamlessly assimilates with your existing help desk team. This way we can manage your out of hours calls, as well as providing critical day time overflow and disaster recovery cover.
Our Helpdesk Support team will be trained to replicate your current processes and we also work with you to make more efficient changes. This solution gives you a dedicated, highly trained team that can increase your service levels by providing your clients with around the clock support. The cost reduction is significant in comparison to operating your own full time team.
The typical helpdesk support call flow is that the call is answered within 10 seconds by our call handlers. After going through a series of questions specified by you, we will do one of the following:
- Try to resolve the issue
- Escalate the call
- Send a real time incident report
If you’d like more information about CALLCARE’s 24 hour helpdesk support service, get in touch now.