The Benefits of Our Help Desk Support Services
24 hour cover
We provide 24/7 cover as standard, so there's always someone ready to answer your client's calls.
Customer service experts
All our operators are trained to handle customer service calls and improve the experience for your customer.
Our in-house IT team makes sure our systems work in sync with yours for a seamless service.
Extend Your Services to 24/7
Without the additional costs of employing more staff or training up the existing team. Our complete 24 hour telephone answering service solution seamlessly assimilates with your existing help desk team. This way we can manage your out of hours calls, as well as providing critical day time overflow and disaster recovery cover.
Our helpdesk support team will be trained to replicate your current processes and we also work with you to make more efficient changes. This solution gives you a dedicated, highly trained team that can increase your service levels by providing your clients with around the clock support. The cost reduction is significant in comparison to operating your own full time team.Request Quote
Reduced Hold Times
The typical helpdesk support call flow is that the call is answered within 10 seconds by our call handlers. After going through a series of questions specified by you, we will do one of the following:
- Try to resolve the issue
- Escalate the call
- Send a real time incident report
If you’d like more information about CALLCARE’s 24 hour helpdesk support service, get in touch now.
Slater and Gordon“We have worked with CALLCARE for a number of years now and are very satisfied with the approach, processes and professionalism applied to our accounts. Our company, Slater and Gordon, is a leading UK law firm so all our clients we entrust to them, need to receive the same high standard throughout any contact touch points. It needs to be the highest quality, which is what we get with CALLCARE. They are responsible for our out of hours cover and contingency, in times of unexpected volume call. CALLCARE understand the high standards that Slater and Gordon have and are most efficient in delivering well within our strict requirements. I would highly recommend working with them.”