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24 Hour Dedicated Helpdesk Solution

Providing Unparalleled Customer Service & Support

Our cost effective, remote call handling solution seamlessly operates as a 24 hour Helpdesk Service for your business, regardless of your business sector or support function.

CALLCARE will provide you with a bespoke solution for your business needs.

We make it possible for you to extend your services to 24/7

Without the additional costs of employing more staff or training up the existing team. Our complete 24 hour solution seamlessly assimilates with your existing help desk team. This way we can manage your out of hours calls, as well as providing critical day time overflow and disaster recovery cover.

Our Helpdesk Support team will be trained to replicate your current processes and we also work with you to make more efficient changes. This solution gives you a dedicated, highly trained team that can increase your service levels by providing your clients with around the clock support. The cost reduction is significant in comparison to operating your own full time team.

The typical helpdesk support call flow is that the call is answered within 10 seconds by our call handlers. After going through a series of questions specified by you, we will do one of the following:

  • Try to resolve the issue
  • Escalate the call
  • Send a real time incident report

If you’d like more information about CALLCARE’s 24 hour helpdesk support service, get in touch now.

Together we can give your
customers the attention you expect.

 

Interested to know how we can help,
let us call you back and arrange a quote.

 

CALL NOW ON: 0345 055 8444

 

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Some of CALLCARE’s Clients

CALLCARE Limited
3 Peel Cross Road
Manchester
M5 4RR

Tel: 0345 055 8444

Data protection number: Z2674757
Company No. 03497122

CALLCARE
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