Answering Services

When you want to ensure calls to your business are answered quickly and professionally, you can count on us. Experts in telephone answering services, we will act as a seamless extension of your team to achieve total customer satisfaction.

With CALLCARE, you will benefit from a round-the-clock answering service that helps you to triage calls more effectively and efficiently, enhance the customer journey and make sure that no leads are lost due to a lack of responsiveness. Crucially, with our experts managing your calls, you’ll have more time to get on with the other important tasks you face as a business.

Whether you’re struggling to cope with the number of calls your organisation receives or you simply want to spend your time focusing on core business activities rather than fielding calls, our telephone answering service could be the answer. With more than 20 years’ experience in this specialist area, we have taken millions of calls on behalf of our private and public sector clients. You can rely on our highly trained UK-based experts to take care of this vital element of customer management, freeing you up to do what you do best.

Choosing the perfect package

We pride ourselves on our flexible approach and will tailor your package to meet your precise needs. For example, with our call answering service, we can answer all of your incoming calls or simply those that your business can’t manage. In addition, our professional call operators can direct calls to the relevant people in your business or take messages and email them to the intended recipients. We will always respond to customers according to your specific requirements, and this includes terminating any calls from people or organisations that you don’t wish to speak to. Rest assured we will always do this in a sensitive and professional manner.

We also offer customer service lines that support you in all of your client enquiries. This can remove the burden of potentially complex customer service calls from your business. As well as this, we provide Virtual Receptionists who serve as the friendly face of your company, and our remote switchboard ensures seamless call routing at all times.

Our services are available 24 hours a day, and this includes weekends and bank holidays (at no extra cost).

Discover more

To find out more about our telephone answering services and how they could benefit you, simply get in touch today. We’ll be happy to answer any questions you might have and to provide a quote.

How It Works

  • 1. Initial Enquiry

    1. Initial Enquiry

    Call in and speak to one of our sales team or complete our simple online form.

  • 2. Consultation

    2. Consultation

    After contact has been made we would discuss a suitable package.

  • 3. Quote

    3. Quote

    Provide a quote and send a proposal through, tailored to your requirements.

  • 4. Paperwork

    4. Paperwork

    We then proceed onto the relevant paperwork in order to get your package started.

  • 5. Setup

    5. Setup

    We pass your account onto our scripting team to finalise your account and add your clients' details onto our database and integrate with your CRM where necessary.

  • 6. Go live

    6. Go live

    Your account is reviewed by yourselves and your account manager, tested at our site and then finalised before we go live.

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