CloudCare is an easy and effective way to make sure the right calls get to the right people.
We can alter the options people receive and where their calls go depending on the time of day.
Based on your requirements we can automatically send calls to different teams based on the callers requirements.
With our simple cloud based Inbound IVR Platform, we can help to increase staff productivity by allowing callers to select an option and go straight to the operator they need to speak to, and allows us to route calls via specific skill sets or specialisms. For instance, allowing callers to select option ‘1’ for Team A and the call is transferred through to one of our operator’s DDI, but select option ‘2’ for Team B and the call is transferred to another of our specialist operator’s DDI, allowing different calls to be handled in different ways.
The IVR can be configured by time of day routing – calls received during the business day can be answered differently to calls received out of hours. Each option is configurable with a geographic or mobile number. This enables the intelligent routing of calls to one of our operators who will deal with the call, or send the call back to the office best equipped to answer during the business day.
If the call is not answered at the office within a specified number of rings, the call can be directed back to our operators to answer the call, providing assurance that every call will be answered. With Inbound Hunt Group Manager, by assembling a call routing tree, we can configure 3 separate time zones to cover the working day, with 6 separate destination DDI’s within each time zone. Each time zone will have a unique greeting uploaded to acknowledge the time of day or selection made.
Yes, we’re one of the few telephone answering outsourcing providers in the UK to be regulated by the Financial Conduct Authority.
We take all necessary precautions to keep your data safe. We’re ICO regulated and GDPR compliant, conforming with the Data Protection Act of 1998. That means we’ll only use your information for the purposes you specify, and you’ll always remain in control of your data.
No, it’s easy to get started straight away. We can provide you with a new telephone number and take your calls directly, or give you a unique code to divert calls to us during specific trading periods.
Yes, we can take calls for you at our UK call centres 24 hours a day, including bank holidays and weekends, and at no extra cost!
Call in and speak to one of our sales team or complete our simple online form.
After contact has been made we would discuss a suitable package.
Provide a quote and send a proposal through, tailored to your requirements.
We then proceed onto the relevant paperwork in order to get your package started.
We pass your account onto our scripting team to finalise your account and add your clients' details onto our database and integrate with your CRM where necessary.
Your account is reviewed by yourselves and your account manager, tested at our site and then finalised before we go live.