Customer Service Calls Outsourcing

Outsource customer service to CALLCARE and we can support you in all your client enquiries.

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Why Outsource Your Customer Service Calls With Us?

  • Increased customer satisfaction

    Our operators are customer service experts and will help your callers with every enquiry.

  • Improved customer retention

    When you provide a better customer experience you will retain more customers in the long term.

  • Greater customer acquisition

    With CALLCARE managing your existing base your team in-house can focus on new business development.

Customer Service Lines and Telephone Support - Male virtual receptionist
Customer Service Lines and Telephone Support - Male virtual receptionist

Customer Service Experts

Good customer service is the key to any successful business, particularly in the UK’s service led economy, and your customers need to be valued and cared for so they are not tempted by your competition.

An integral part of customer retention is in the care and service you offer, particularly your availability. Today’s consumer expects round the clock customer care and CALLCARE can support your customer services team by ensuring all service calls are answered 24/7.

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A Better Customer Experience

With the CALLCARE telephone answering service, none of your customers will be left frustrated by an engaged tone, an automated message, hold music or, worst of all, no response at all. All calls are answered by a professional and friendly operator as though they were based in your office. Call centre outsourcing means we can deal directly with issues and bring them to a resolution without having to directly involve your busy team.

All our operators are trained in interpersonal communication skills and are able to deal with any customer enquiry respectfully, confidentially and effectively. In addition, our interpreter services enable us to manage non-English speaking calls to support your international customers.

Customer Service Lines and Telephone Support - Call centre office
Customer Service Lines and Telephone Support - NHS Logo
Client Testimonial

NHS Trafford PCT

"Trafford Stop Smoking Service has used CALLCARE to implement a 24/7 contact centre taking calls coming into the service. This process was made simple by great communication from CALLCARE, a friendly and approachable manner and quick responses to questions.The centre operators are very professional when answering the calls and any training issues are quickly dealt with. CALLCARE have been a pleasure to work with.".