Customer Service Calls Outsourcing

Outsource customer service to CALLCARE and we can support you in all your client enquiries.

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Why Outsource Your Customer Service Calls With Us?

  • Increased customer satisfaction

    Our operators are customer service experts and will help your callers with every enquiry.

  • Improved customer retention

    When you provide a better customer experience you will retain more customers in the long term.

  • Greater customer acquisition

    With CALLCARE managing your existing base your team in-house can focus on new business development.

Customer Service Experts

Good customer service is the key to any successful business, particularly in the UK’s service led economy, and your customers need to be valued and cared for so they are not tempted by your competition.

An integral part of customer retention is in the care and service you offer, particularly your availability. Today’s consumer expects round the clock customer care and CALLCARE can support your customer services team by ensuring all service calls are answered 24/7.

Customer Service Lines and Telephone Support - Male virtual receptionist

A Better Customer Experience

With the CALLCARE telephone answering service, none of your customers will be left frustrated by an engaged tone, an automated message, hold music or, worst of all, no response at all. All calls are answered by a professional and friendly operator as though they were based in your office. Call centre outsourcing means we can deal directly with issues and bring them to a resolution without having to directly involve your busy team.

All our operators are trained in interpersonal communication skills and are able to deal with any customer enquiry respectfully, confidentially and effectively. In addition, our interpreter services enable us to manage non-English speaking calls to support your international customers.

Customer Service Lines and Telephone Support - Call centre office
Slater and Gordon

Slater and Gordon

Client Testimonial
"We have worked with CALLCARE for a number of years now and are very satisfied with the approach, processes and professionalism applied to our accounts. Our company, Slater and Gordon, is a leading UK law firm so all our clients we entrust to them, need to receive the same high standard throughout any contact touch points. It needs to be the highest quality, which is what we get with CALLCARE. They are responsible for our out of hours cover and contingency, in times of unexpected volume call. CALLCARE understand the high standards that Slater and Gordon have and are most efficient in delivering well within our strict requirements. I would highly recommend working with them."
★ Are you FCA regulated?

Yes, we’re one of the few telephone answering outsourcing providers in the UK to be regulated by the Financial Conduct Authority.

★ How will you keep my business data safe?

We take all necessary precautions to keep your data safe. We’re ICO regulated and GDPR compliant, conforming with the Data Protection Act of 1998. That means we’ll only use your information for the purposes you specify, and you’ll always remain in control of your data.

★ Do I need special software or equipment to outsource my telephone answering?

No, it’s easy to get started straight away. We can provide you with a new telephone number and take your calls directly, or give you a unique code to divert calls to us during specific trading periods.

★ Can you provide an out-of-hours call answering service?

Yes, we can take calls for you at our UK call centres 24 hours a day, including bank holidays and weekends, and at no extra cost!

How It Works

  • 1. Initial Enquiry

    1. Initial Enquiry

    Call in and speak to one of our sales team or complete our simple online form.

  • 2. Consultation

    2. Consultation

    After contact has been made we would discuss a suitable package.

  • 3. Quote

    3. Quote

    Provide a quote and send a proposal through, tailored to your requirements.

  • 4. Paperwork

    4. Paperwork

    We then proceed onto the relevant paperwork in order to get your package started.

  • 5. Setup

    5. Setup

    We pass your account onto our scripting team to finalise your account and add your clients' details onto our database and integrate with your CRM where necessary.

  • 6. Go live

    6. Go live

    Your account is reviewed by yourselves and your account manager, tested at our site and then finalised before we go live.

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