Customer Service Lines
Providing Unparalleled Customer Service & Support
3 key benefits of using CALLCARE’s customer service lines are:
- Increased customer satisfaction as questions and queries are always answered
- Improved levels of customer retention as issues and problems are dealt with quickly and efficiently
- Greater customer acquisition as your existing staff are free to concentrate on new sales opportunities
Good customer service is the key to any successful business, particularly in the UK’s service led economy, and your customers need to be valued and cared for so they are not tempted by your competition.
An integral part of customer retention is in the care and service you offer, particularly your availability. Today’s consumer expects round the clock customer care and CALLCARE can support your customer services team by ensuring all service calls are answered 24/7.
With CALLCARE, none of your customers will be left frustrated by an engaged tone, an automated message, hold music or, worst of all, no response at all. All calls are answered by a professional and friendly operator as though they were based in your office. Call centre outsourcing means we can deal directly with issues and bring them to a resolution without having to directly involve your busy team.
All our operators are trained in interpersonal communication skills and are able to deal with any customer enquiry respectfully, confidentially and effectively. In addition, our interpreter services enable us to manage non-English speaking calls to support your international customers.
If you’d like more information about CALLCARE’s customer service lines, get in touch now.