A managed call-out service means there's always someone available to speak to a client.
With your phone lines covered, you can become known as a company who gets problems solved quickly.
If your service level agreements require you to maintain a high level of cover, we can help you reach it.
Organisations are increasingly promising a duty of care to all their clients; a duty of care that often extends to 24/7 service.
CALLCARE can help facilitate these after-sales services through a dedicated 24/7 emergency helpline for customers requiring a direct response to repair and maintenance requests.
All phone lines are manned by our fully trained operators who provide a sympathetic and helpful response to any client emergency and will locate the on call engineer to deal with the situation within your Service Level Agreements.
With our emergency call-out support, companies currently operating a mobile phone system for around the clock emergency calls can use us to manage all calls they receive. We can separate emergency calls from general calls and escalate, where necessary, to the company representative. No calls go unanswered and messages are sent to you via email.
CALLCARE’s emergency call out service is popular with property maintenance companies who have to fix faults at residential accommodation, elevator engineers who need to quickly respond to people trapped in lifts and any company that has a duty of care to respond to an emergency.
We are committed to helping you provide first time resolutions whenever your clients call to report an incident.
Yes, we’re one of the few telephone answering outsourcing providers in the UK to be regulated by the Financial Conduct Authority.
We take all necessary precautions to keep your data safe. We’re ICO regulated and GDPR compliant, conforming with the Data Protection Act of 1998. That means we’ll only use your information for the purposes you specify, and you’ll always remain in control of your data.
No, it’s easy to get started straight away. We can provide you with a new telephone number and take your calls directly, or give you a unique code to divert calls to us during specific trading periods.
Yes, we can take calls for you at our UK call centres 24 hours a day, including bank holidays and weekends, and at no extra cost!
Call in and speak to one of our sales team or complete our simple online form.
After contact has been made we would discuss a suitable package.
Provide a quote and send a proposal through, tailored to your requirements.
We then proceed onto the relevant paperwork in order to get your package started.
We pass your account onto our scripting team to finalise your account and add your clients' details onto our database and integrate with your CRM where necessary.
Your account is reviewed by yourselves and your account manager, tested at our site and then finalised before we go live.