Lone Worker Protection & Solutions

Protect your staff and stay compliant with regular safety calls to employees working alone.

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The Benefits of Our Lone Worker Solutions

  • Keep staff safe

    We’ll regularly call any of your employees that work alone to ensure they’re safe and provide support quickly and efficiently if help is required.

  • Boost staff morale

    Our support services improve staff sentiment by demonstrating your commitment to their wellbeing.

  • Stay compliant

    It is a legal requirement that you take steps to protect your lone workers. CALLCARE helps you stay compliant.

Keeping your staff safe, wherever they are

The modern workplace is changing. More and more, employees are required to work on the move, outside of traditional hours, independently or in a variety of locations.

Organisations have a duty of care to their employees under the provisions of the Corporate Manslaughter Act 2007, the Management of Health and Safety at Work Regulations 1999 and the Health and Safety at Work Act 1974. This means that lone worker support is a necessity for any business whose staff are required to work alone for more than a few hours a day.

This can, however, be difficult to establish and costly to maintain.

Thankfully, we’re here to help. We provide you with a cost-effective way to help lone employees stay safe by arranging regular calls with our dedicated staff. It provides a valuable lifeline to workers at risk while helping you establish a great reputation for your business.

Lone Worker Protection - Female virtual receptionist

Types of protection we offer

CALLCARE offer two different types of lone worker protection:

    1. Proactive telephone service – We maintain consistent communication with solitary and remote-location workers. Our operators will call your staff members at regular intervals to ensure their safety.

 

  1. Reactive service – We rely on your employees to indicate their safety through regular calls into our call centre and by logging their location at specified intervals.

If there is any inconsistency in communication, we’ll report the incident directly to the duty manager and, if necessary, the emergency services.

To build a safer workplace at a budget that suits you, get in touch with us today.

Lone Worker Protection - Blonde call handler
Impact Housing

Impact Housing

Client Testimonial
“CALLCARE are always professional and helpful, and provide a great service and an experienced team of people to assist in service delivery. Excellent value for money.”
Are you FCA regulated?

Yes, we’re one of the few telephone answering outsourcing providers in the UK to be regulated by the Financial Conduct Authority.

How will you keep my business data safe?

We take all necessary precautions to keep your data safe. We’re ICO regulated and GDPR compliant, conforming with the Data Protection Act of 1998. That means we’ll only use your information for the purposes you specify, and you’ll always remain in control of your data.

Do I need special software or equipment to outsource my telephone answering?

No, it’s easy to get started straight away. We can provide you with a new telephone number and take your calls directly, or give you a unique code to divert calls to us during specific trading periods.

Can you provide an out-of-hours call answering service?

Yes, we can take calls for you at our UK call centres 24 hours a day, including bank holidays and weekends, and at no extra cost!

How It Works

  • 1. Initial Enquiry

    1. Initial Enquiry

    Call in and speak to one of our sales team or complete our simple online form.

  • 2. Consultation

    2. Consultation

    After contact has been made we would discuss a suitable package.

  • 3. Quote

    3. Quote

    Provide a quote and send a proposal through, tailored to your requirements.

  • 4. Paperwork

    4. Paperwork

    We then proceed onto the relevant paperwork in order to get your package started.

  • 5. Setup

    5. Setup

    We pass your account onto our scripting team to finalise your account and add your clients' details onto our database and integrate with your CRM where necessary.

  • 6. Go live

    6. Go live

    Your account is reviewed by yourselves and your account manager, tested at our site and then finalised before we go live.

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