Media Response Lines

CALLCARE have the infrastructure to support you in your media response and marketing campaigns.

Download Our Brochure Request A Quote

The Benefits of Outsourcing Your Media Response Calls

  • Capture more leads and increase your ROI

    With comprehensive call cover you can make the most of any leads that are generated by your campaign.

  • Track and measure with our voice analytics

    We help you understand all the data that is generated from your campaign so you can optimise your processes.

  • 24 hour direct response lines

    Your media response line is manned 24/7 so you capture every single enquiry that is generated from your marketing.

Maximise Lead Generation From Your Campaigns

Our research shows an increase in missed calls in the media industry in the past few years. This could mean your campaigns are failing to generate maximum leads. Our media response lines ensure you make the most of your campaigns by minimising lost calls with overflow support and tracking calls to measure results more efficiently.

According to our research respondents are more likely to acknowledge your media campaign in their free time. This means enquiries are more likely to be made outside of business hours. CALLCARE’s media response team is committed to answering calls for you around the clock and throughout the year.

Media Response Lines - Female virtual receptionist

Better Campaign Analytics

Our customers have reported a visible increase in the success of their campaigns when using us to handle media response lines. By letting us manage your incoming calls, profits and ROI for campaigns are maximised. Specialist lines for user registration, membership application, processing orders and even product recall can be set up.

CALLCARE’s media response lines cater to a range of different sectors and campaigns. If you’re looking for lead generation through a magazine spread, print or press coverage and even real time television, you can benefit from CALLCARE’s services.

Media Response Lines - PC on desk
Slater and Gordon

Slater and Gordon

Client Testimonial
"We have worked with CALLCARE for a number of years now and are very satisfied with the approach, processes and professionalism applied to our accounts. Our company, Slater and Gordon, is a leading UK law firm so all our clients we entrust to them, need to receive the same high standard throughout any contact touch points. It needs to be the highest quality, which is what we get with CALLCARE. They are responsible for our out of hours cover and contingency, in times of unexpected volume call. CALLCARE understand the high standards that Slater and Gordon have and are most efficient in delivering well within our strict requirements. I would highly recommend working with them."
Are you FCA regulated?

Yes, we’re one of the few telephone answering outsourcing providers in the UK to be regulated by the Financial Conduct Authority.

How will you keep my business data safe?

We take all necessary precautions to keep your data safe. We’re ICO regulated and GDPR compliant, conforming with the Data Protection Act of 1998. That means we’ll only use your information for the purposes you specify, and you’ll always remain in control of your data.

Do I need special software or equipment to outsource my telephone answering?

No, it’s easy to get started straight away. We can provide you with a new telephone number and take your calls directly, or give you a unique code to divert calls to us during specific trading periods.

Can you provide an out-of-hours call answering service?

Yes, we can take calls for you at our UK call centres 24 hours a day, including bank holidays and weekends, and at no extra cost!

How It Works

  • 1. Initial Enquiry

    1. Initial Enquiry

    Call in and speak to one of our sales team or complete our simple online form.

  • 2. Consultation

    2. Consultation

    After contact has been made we would discuss a suitable package.

  • 3. Quote

    3. Quote

    Provide a quote and send a proposal through, tailored to your requirements.

  • 4. Paperwork

    4. Paperwork

    We then proceed onto the relevant paperwork in order to get your package started.

  • 5. Setup

    5. Setup

    We pass your account onto our scripting team to finalise your account and add your clients' details onto our database and integrate with your CRM where necessary.

  • 6. Go live

    6. Go live

    Your account is reviewed by yourselves and your account manager, tested at our site and then finalised before we go live.

Read our latest articles

CALLCARE set to exhibit at Management In Practice
Read
How to answer a business phone call
Read
What is a customer service model?
Read
How to create an exceptional customer experience
Read
How do businesses communicate with customers?
Read
Could Your Business Handle Phone Lines Going Down?: Dulux Case Study
Read