Non Voice Services

At CALLCARE, we appreciate that certain clients’ needs can be best delivered through digital engagement. That’s why, in addition to our call answering solutions, we offer a range of non-voice services that can help you to streamline your communications while at the same time ensuring the highest standards of customer service.

We bring the human touch to digital interaction, offering you and your customers the best of both worlds. Our digital services harness the empathy, professionalism and dedication of our highly trained, UK-based experts to offer solutions that meet the specific requirements of your organisation. Whether you want to add an online chat feature to your website, you need an interactive voice response (IVR) system or you’re looking for a reliable voice and data disaster recovery solution, we can help.

Your choice of non-voice services

We know that no two clients’ needs are exactly the same when it comes to business process outsourcing (BPO) non-voice solutions. When you turn to us for help with this aspect of customer care, you can take advantage of tailored solutions that offer maximum value to your business.

LiveChat is a fully managed outsourced live chat service that allows your customers to interact with you around the clock. This means that you can be there for your customers the moment they encounter an issue. Acting as a seamless extension of your team, our dedicated live chat agents will resolve any customer queries right there and then. This serves to boost customer satisfaction and ensure more completed transactions.

Our CloudCare IVR service routes calls through your business and is a simple yet highly effective way to make sure that the right calls get to the right teams and individuals in your business. Our intelligent call routing systems mean we can alter the options that customers receive and where their calls are directed depending on the time of day they call. With the help of our IVR solutions, you stand to enhance customer care while at the same time raising the productivity of your workers.

For unparalleled data support and disaster recovery, choose VCare. Designed to protect your reputation and give you added peace of mind, this complete system recovery service ensures that even if you experience problems in-house, you can continue your communications. It gives you the confidence that if an incident occurs, your core business functions will be maintained and you’ll carry on meeting your Service Level Agreements.

Find out more today

If you’d like to discover more about our BPO non-voice solutions, don’t hesitate to contact our experts. Simply call us with any questions you may have, or alternatively request a quote online.

How It Works

  • 1. Initial Enquiry

    1. Initial Enquiry

    Call in and speak to one of our sales team or complete our simple online form.

  • 2. Consultation

    2. Consultation

    After contact has been made we would discuss a suitable package.

  • 3. Quote

    3. Quote

    Provide a quote and send a proposal through, tailored to your requirements.

  • 4. Paperwork

    4. Paperwork

    We then proceed onto the relevant paperwork in order to get your package started.

  • 5. Setup

    5. Setup

    We pass your account onto our scripting team to finalise your account and add your clients' details onto our database and integrate with your CRM where necessary.

  • 6. Go live

    6. Go live

    Your account is reviewed by yourselves and your account manager, tested at our site and then finalised before we go live.

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