Order request call-handling services

Providing unparalleled customer service and support.

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The Benefits of Request & Order Lines

  • Improved efficiency and satisfaction

    A well managed order line provides a smooth customer journey and great satisfaction.

  • Accurate campaign analytics

    With managed order taking its easy to get an accurate reading of your campaign success.

  • Improved efficiency

    Your team can focus on maximising profits, safe in the knowledge your order lines are being managed.

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Request / Order Lines - Male telephonist
Request / Order Lines - Male telephonist

A Better Return on Marketing

CALLCARE’s request lines are ideal to support advertising and marketing campaigns.

They provide a bespoke phone line for any marketing, advertising or recruitment initiative.

Lines are operated on a dedicated phone number which can be promoted in marketing communications and ensure your office lines are kept free and available for other callers. All responses can be monitored for campaign evaluation and exact response rates calculated.

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Complete Order Management

Any orders or information requests that are generated, can be managed and fulfilled by CALLCARE’s team. All calls are recorded and monitored to check and verify details and requests can be instantly sent to the intended recipient.

Any company that needs to demonstrate ROI of their marketing and advertising spend can benefit from our request and order lines. Typical users include marketing firms, who can easily track their campaign interest via the separate phone lines, and universities, who need to monitor the areas of the world prospective students are calling from and the success of their recruitment drives.

Request / Order Lines - Call handlers cooperating
Request / Order Lines - Impact Housing Logo
Client Testimonial

Impact housing

"CALLCARE are always professional and helpful, and provide a great service and an experienced team of people to assist in service delivery. Excellent value for money.."