Order request call-handling services

Providing unparalleled customer service and support.

Download Our Brochure Request A Quote

The Benefits of Request & Order Lines

  • Improved efficiency and satisfaction

    A well managed order line provides a smooth customer journey and great satisfaction.

  • Accurate campaign analytics

    With managed order taking its easy to get an accurate reading of your campaign success.

  • Improved efficiency

    Your team can focus on maximising profits, safe in the knowledge your order lines are being managed.

A Better Return on Marketing

CALLCARE’s request lines are ideal to support advertising and marketing campaigns.

They provide a bespoke phone line for any marketing, advertising or recruitment initiative.

Lines are operated on a dedicated phone number which can be promoted in marketing communications and ensure your office lines are kept free and available for other callers. All responses can be monitored for campaign evaluation and exact response rates calculated.

Request / Order Lines - Male telephonist

Complete Order Management

Any orders or information requests that are generated, can be managed and fulfilled by CALLCARE’s team. All calls are recorded and monitored to check and verify details and requests can be instantly sent to the intended recipient.

Any company that needs to demonstrate ROI of their marketing and advertising spend can benefit from our request and order lines. Typical users include marketing firms, who can easily track their campaign interest via the separate phone lines, and universities, who need to monitor the areas of the world prospective students are calling from and the success of their recruitment drives.

Request / Order Lines - Call handlers cooperating
Eyden Locksmith

Eyden Locksmith

Client Testimonial
"Since 2013, CALLCARE has handled our out of hours calls and has done so impeccably. Due to the nature of our business customers often need an emergency call-out and CALLCARE ensure that this can happen, no matter the time. Outsourcing to CALLCARE gives us peace of mind that our customers are being taken care of, even when we can’t answer the phone. The team are always available for any last minute updates and are very attentive to our companies needs. A whole new bespoke system was even put into place to accommodate our specific requirements. A very professional and efficient service, we can see ourselves staying with CALLCARE for a long time."
Are you FCA regulated?

Yes, we’re one of the few telephone answering outsourcing providers in the UK to be regulated by the Financial Conduct Authority.

How will you keep my business data safe?

We take all necessary precautions to keep your data safe. We’re ICO regulated and GDPR compliant, conforming with the Data Protection Act of 1998. That means we’ll only use your information for the purposes you specify, and you’ll always remain in control of your data.

Do I need special software or equipment to outsource my telephone answering?

No, it’s easy to get started straight away. We can provide you with a new telephone number and take your calls directly, or give you a unique code to divert calls to us during specific trading periods.

Can you provide an out-of-hours call answering service?

Yes, we can take calls for you at our UK call centres 24 hours a day, including bank holidays and weekends, and at no extra cost!

How It Works

  • 1. Initial Enquiry

    1. Initial Enquiry

    Call in and speak to one of our sales team or complete our simple online form.

  • 2. Consultation

    2. Consultation

    After contact has been made we would discuss a suitable package.

  • 3. Quote

    3. Quote

    Provide a quote and send a proposal through, tailored to your requirements.

  • 4. Paperwork

    4. Paperwork

    We then proceed onto the relevant paperwork in order to get your package started.

  • 5. Setup

    5. Setup

    We pass your account onto our scripting team to finalise your account and add your clients' details onto our database and integrate with your CRM where necessary.

  • 6. Go live

    6. Go live

    Your account is reviewed by yourselves and your account manager, tested at our site and then finalised before we go live.

Read our latest articles

Preparing for a Cyber Attack: Best Practices
Read
Why is your staff turnover so high — and what can you do about it?
Read
What’s it like working in a call centre?
Read
The perils of staff burnout: How to protect your workers
Read
Is it time to leave your job? Take the test
Read
What is a lone worker? Everything you need to know
Read