Dreamland is a renowned manufacturer and supplier of luxurious heated bedding, blankets and throws.


About Dreamland

Dreamland UK has been keeping Britain warm for over 50 years. It’s trusted products combine cutting-edge technology and unmatched comfort for pure relaxation.


Dreamland UK manufacturers and sells luxurious throws, heatpads and heated bedding. A British success story for more than half a century, the company has earned a peerless reputation for high-quality products and superb customer service.

The Challenge

CallCare has partnered with Dreamland UK to handle the company’s incoming customer service calls. The CallCare team assists Dreamland UK customers with their returns, deliveries, complaints and new product sales.


A significant majority of Dreamland UK customers are drawn from an older demographic. Because of this, patience, understanding and empathy are vitally important for successful interactions. CallCare’s dedicated Dreamland UK team have received additional coaching to bolster their existing skillsets in this regard.

The Outcome

CallCare’s thoughtful, tailored approach to customer service has allowed Dreamland UK to confidently entrust us with keeping their customer base happy – and loyal.


As a result, a great deal of pressure has been lifted from the internal Dreamland UK team, which had previously been losing significant portions of the working day to handling incoming calls.

Gary Webster

‘Through understanding our products and customer needs, CallCare has become an extension of ourselves through its provision of support and advice to our customers.


We can rely on the CallCare team to deal efficiently and effectively with our consumers’ queries in a patient and friendly manner. And in doing so, they relieve pressure from our own personnel, who would otherwise be tasked with dealing with this important area of our business.’


Gary Webster – Financial Controller and Operations Manager

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