Dreamland UK has been keeping Britain warm for over 50 years. It’s trusted products combine cutting-edge technology and unmatched comfort for pure relaxation.
Dreamland UK manufacturers and sells luxurious throws, heatpads and heated bedding. A British success story for more than half a century, the company has earned a peerless reputation for high-quality products and superb customer service.
CallCare has partnered with Dreamland UK to handle the company’s incoming customer service calls. The CallCare team assists Dreamland UK customers with their returns, deliveries, complaints and new product sales.
A significant majority of Dreamland UK customers are drawn from an older demographic. Because of this, patience, understanding and empathy are vitally important for successful interactions. CallCare’s dedicated Dreamland UK team have received additional coaching to bolster their existing skillsets in this regard.