Dulux is the UK’s leading paint brand.


About Dulux

Dulux is the UK’s leading paint brand, with a wealth of products and services designed to help you find the colours that you’ll love in your home, and give you the expert knowledge you’ll need to achieve great results.

The Challenge

Dulux needed a Disaster Recovery line.

The Outcome

CallCare were able to set up a Disaster Recovery procedure for Dulux. This came into action when Dulux’s customer service phone lines went down after an internal problem with their customer service line.


Having already provided Dulux with a Disaster Recovery line, CallCare were able to step in within an hour’s notice to switch Dulux’s customer service line over to our team.


We handled Dulux’s customer service line for 5 days while they undertook internal repairs to get the line back up and switch back over from our team. During that period we handled 1,115 calls with an average ring time of 9 seconds.

Sean Godding

‘Thank you for your support, whilst this was an annoying thing to happen for us, it was useful to test the support you can offer. Your service helped us to maintain contact with our customers.’

Sean Godding – Technical Advice Centre Manager

Shaping our services around you

If you have a similar issue or just need some help, contact us today to see how we can help.