CallCare were able to set up a Disaster Recovery procedure for Dulux. This came into action when Dulux’s customer service phone lines went down after an internal problem with their customer service line.
Having already provided Dulux with a Disaster Recovery line, CallCare were able to step in within an hour’s notice to switch Dulux’s customer service line over to our team.
We handled Dulux’s customer service line for 5 days while they undertook internal repairs to get the line back up and switch back over from our team. During that period we handled 1,115 calls with an average ring time of 9 seconds.